About this role:
"Wells Fargo is seeking a Operations Manager. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow."
In this role, candidate will:
- Manage and develop one or more specialized customer service and operations functional teams within Operations area with complex and risk in functional area
- Develop strategies to improve staffing processes, ensure specialized functions meet regulatory guidelines in support of risk management and compliance
- Engage stakeholders and internal partners associated within the Operations area
- Work independently on moderately complex issues and projects
- Identify opportunities for process improvement and risk control development and escalates issues to more experienced management
- Provide training, performance, evaluation and coaching of less experienced team
- Make decisions and resolve issues regarding resources, objectives and operations of functional area and team to meet business objectives
- Interpret and develop policies and procedures for operation functions with low to moderate complexity within scope of responsibility
- Provide responsibility for budget and financial performance
- Collaborate and influence all levels of professionals including more experienced managers
- Lead team to achieve objectives
- Manage allocation of people and financial resources for Operations
- Mentor and guide talent development of direct reports and assist in hiring talent
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- 4+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 2+ years of leadership experience
- Minimum 4+ years of experience with in International Payments, Testing (System Integration, Regression, User Acceptance), Business Analysis, or Ops-Production support role
- Demonstrated experience coordinating requirements, testing and implementation of medium to large scale enterprise projects with multiple dependencies.
- Strong analytical skills with high attention to detail and accuracy
- Ability to work in a fast-paced deadline driven environment, take initiative and work independently with minimal supervision in a structured environment.
- Strong negotiation and leadership abilities.
- Ability to take initiative, identify opportunities and implement change.
- Candidates with knowledge on International Payments Testing ( preferably Flexcube/OBPM/OBLM) are preferred.
- Agile or Scrum Master Certification desirable, though not mandatory
- Minimum 4+ years of Leadership/Team Management experience.
- Any bachelor's degree with total 4+ years of experience in International Payments, ACH, RTGS, SEPA in both MT and MX formats.
- Demonstrated experience with implementations/support of in International Payments
- Demonstrated knowledge of the in International Payments in both MT and MX formats Developments or upgrades.
- Sound knowledge and background of in International Payments Testing ( preferably Flexcube/OBPM/OBLM).
- Experience working in Agile/Waterfall/Hybrid methodology with ability to elicit requirements, user stories, document processes and create test cases.
- Experience with Testing and Defect Tracking software, such as ALM or JIRA.
- Experience in attending Scrum ceremonies like Daily Scrum, Sprint planning, Sprint retrospective meetings.
- Ability to operate independently under strict timelines.
14 Nov 2024
*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.