• About this role:
• Wells Fargo is seeking an Operations Associate Manager...
  
  In this role, you will:
• Supervise a team of Operation Specialists responsible for moderately complex transactional and operational tasks such as processing servicing related tasks, identifying problems, improving service levels and develop metric to measure growth and performance
• Ensure timely completion, quality and compliance within the operation area
• Work independently on moderately complex issues and projects
• Identify opportunities for process improvement and risk control development and escalates issues to senior management
• Provide training, performance, evaluation and coaching of less experienced team
• Make daily supervisory decisions and resolve moderately complex business issues related to team supervision, work allocation and daily operational tasks under direction of Operations management
• Leverage interpretation of policies, procedures, and compliance requirements
• Collaborate and influence all levels of professionals including senior managers
• Lead team to achieve objectives
• Manage allocation of people and financial resources for Operations
• Mentor and guide talent development of direct reports and assist in hiring talent
• Required Qualifications:
• 2+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 1+ years of leadership experience
• Should have at least 3+ years of Fraud detection and prevention on Home Lending or Correspondent business
• Should review escalations with Underwriter and Lending Manager directly for resolution
• Should have the ability to train new TMs
• Should have sound knowledge in Underwriting and Overall Mortgage industry.
• Should have exposure to FHA, VA, Agency and Non agency guidelines
• 8+ years of US Residential mortgage experience, pre-underwriting or post-closing reviews experience. Administrative Support, or Business Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Desired Qualifications:
• Graduate in B.Com/BBA/B.Sc
• Overall Experience of 8-10 years, with experience of 2+ years in Compliance discipline of a multinational financial institution or BPO supporting multinational financial institution. Experience in Compliance discipline should involve full time engagement with International Regulations of major markets
• Demonstrate collaboration, negotiation, communication and influencing skills
• Experience in Compliance discipline should involve engagement with International Regulations of major markets
• Being able to work as individual contributor and work effectively under management direction
• Support a team of risk professionals located in multiple cities providing support to WFI&P teams and other Wells Fargo business units also located in multiple cities
• Job Expectations: Support Home lending line of business on day today operational requirement
• Perform:

• Review Us Residential Mortgage documents, Fraud and Escalations.
• Monitoring, Reporting and Analysis

Posting End Date:
30 Oct 2024
*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

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Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.