About this role:
Wells Fargo is seeking a Loan Servicing Representative.
In this role, you will:
- Support Money Movement Servicing functional area or processes
- Identify opportunities to improve various areas within Money Movement and recommend solutions
- Review, research, analyze, calculate, and submit Money Movement Transaction that are moderately complex in nature
- Perform moderately complex administrative, transactional, operational, or customer support tasks
- Review, research, process, and respond to written and phone inquiries of moderate to high complexity from customers, title companies, vendors, and internal personnel pertaining to loans and various areas within Asset Movement Teams.
- Receive direction from supervisors
- Escalate non-routine questions to experienced individuals
- Use relevant information and independent judgment to review and file claims while ensuring compliance with all federal, state, client, and company policies, procedures, and regulations
- Interact and communicate with agencies, investors, insurers, mid-level management, staff, and cross business units, as well as internal or external customers
- Provide guidance to less experienced peers
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- 2+ years of Money & Asset movement experience, or equivalent demonstrated through one or a combination of the following: work experience, training, education
- Experience in Money & Asset Movement, or equivalent demonstrated through one or a combination of the following: work experience, training, education
- 3 years of working experience (voice and back office support) in the BPO/Contact Center industry
- Excellent problem solving, analytical and technical skills with ability to apply critical judgment and come up with effective decisions.
- Strong verbal and written communication skills and proficiency for detailed documentation with ability to validate work
- High proficiency with Microsoft Program
- Ability to adapt to a fast-paced environment and perform under pressure with a high motivation and able to meet stringent deadlines with strong sense of urgency and results and detail orientation.
- Ability to plan, prioritize and execute a body of work with minimal supervision.
- Exceptional research, data entry and exception handling skills.
- Possess an impeccable reputation for integrity, accuracy, consistency and business acumen.
- Highly analytical and keen to details.
- Familiarity with banking documents
- Preferred background in securities operations (e.g trade processing, trade booking, brokerage services, derivatives, fixed income, etc.)
- Flexibility to work in night shifts, or weekends/holidays if deemed necessary by the business.
- Amenable to work onsite (Five NEO, Taguig City)
3 Oct 2024
*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.