About this role:

Wells Fargo is seeking a Lending Operations Senior Manager to lead several functions within Auto Specialty Operations. This leader will be lead several high-risk functions within Specialty Operations which may include, Repo letters, Impounds, Will not owe, Delayed NOI, Delayed Sale, Attorney Represented, Book-sheet Discrepancies, Tax, and Insurance. In addition, this leader will drive to meet or exceed all established SLAs, execute on continuous process improvement, and proactively mitigate risk. This leader will engage in and develop high employee engagement and morale, identify, and develop future leaders. Learn more about our career areas and business divisions at wellsfargojobs.com.

In this role, you will:

• Manage and develop large Loan Servicing teams responsible for a variety of processing functions, documentation, loan monitoring, or loan servicing.
• Engage and influence stakeholders, internal and external partners, and peers associated with the Lending Operations functional area.
• Identify and recommend opportunities for process improvement and risk control development within Lending Operations functional area.
• Participate in the formulation and implementation of new and revised systems, policies, and guidelines.
• Oversee implementation of practices to ensure compliance with Wells Fargo legal, investor, regulatory, or business policies.
• Determine appropriate strategies and actions of Lending Operations team to meet moderate to high-risk deliverables.
• Interpret and develop policies and procedures for meeting compliance, risk management, and quality standards.
• Collaborate with and influence all levels of professionals, including experienced managers.
• Provide oversight of external vendors and their performance.
• Manage allocation of people and financial resources for Lending Operations.
• Develop and guide a culture of talent development to meet business objectives and strategy.

• 6+ years of Transactions and Processing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
• 3+ years of Management experience

• 3+ years of experience managing managers and exempt level employees
• 8 + years lending servicing operations experience
• 6+ years direct management experience
• Ability to conceptualize, develop, and implement process improvements
• Strong attention to detail and analytic aptitude
• Proven ability in partnering, collaborating, and building relationships with stakeholders, including line of business and functional leaders across a complex, matrixed environment
• Demonstrated strong oral and written communication skills
• Strong track record of delivering results including demonstrated project and initiatives management and execution
• Demonstrated sound decision-making approach to complex problems
• Experience managing high-risk, complex functions and controls
• Experience with risk/issue management, root cause analysis, and process improvement
• Experience managing operations businesses heavily rooted in regulatory risk in a fast-paced, dynamic environment
• Operational management experience, including development and monitoring of key operational performance measurements

• Travel up to 20%
• Ability to work on-site at one of the posted locations

• This position can be located at either: 1100 Corporate Center Dr. Raleigh, NC 27607 or 6051/6061 N State Hwy 161 Irving, TX 75038
• This position offers a hybrid work schedule