About this role:

Wells Fargo is seeking a Lead Trade Services Processor.

In this role, you will:

• Ensure customer satisfaction by providing support services in the delivery of a wide range of Trade Service products
• Perform issuing, advising and amending of letters of credit, negotiation of letters of credit documents, processing documentary and direct collections in accordance with Trade Services standards
• Guide individuals on complex tasks including amending letters of credit, processing documentary and direct collections in accordance with Trade Services standards
• Assist leaders in training staff on new products or procedures and coordinate workflow in the absence of leadership
• Prioritize work and provide day-to-day leadership to team
• Identify opportunities for additional product sales through client referrals and make recommendations to changes in existing policies and procedures
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders and exercise independent judgement while developing the knowledge to understand function, policies, procedures, and compliance requirements

• 6+ years of Trade Service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Excellent attention to detail and accuracy skills
• Customer service focus with experience actively listening, eliciting information, comprehending customer issues/needs, and recommending solutions
• Sound organizational, multi tasking, and prioritizing skills
• Ability to work independently and in a team environment
• Ability to work in a fast-paced deadline driven environment
• Intermediate Microsoft Office (Word, Excel, and Outlook) skills
• Fast and accurate keying skills
• Excellent verbal, written, and interpersonal communication skills
• Experienced time management skills and ability to meet deadlines
• Sound analytical skills
• Outstanding problem solving skills
• Knowledge and understanding of technology testing: unit, integration, and system testing
• Client service focus with the ability to listen to customer needs and recommend solutions
• CDCS (Certified Documentary Credit Specialist) certification

• Candidate also must be willing to work additional hours as needed.

• 1525 W W T Harris Blvd, Charlotte, North Carolina 28262

• 5000 Riverside Rd, Irving, Texas 75039