About this role:
Wells Fargo is seeking an Lead Issue Management Consultant to join the Consumer, Small, and Business Banking (CSBB) Branch Oversight and Support Issue Management Team who supports the issue management lifecycle for Branch Banking, Branch Oversight and Support and the CSBB Chief Administrative Office (CAO). Learn more about the career areas and business divisions at www.wellsfargo.com .
In this role, you will:
- Provide administrative and support for the management of issues throughout the issue lifecycle. This includes reporting, facilitation of policy requirements, and serve as the subject matter expert for the corporate Issue Management policy and procedures and associated handbooks and guidelines.
- Strategically collaborate and consult with peers, colleagues, mid to senior-level managers and Issue Management partners to identify current and emerging changes associated with issue management activities and operations, and provide guidance in interpreting, developing, and implementing program activities.
- Assess, analyze, and execute controls designed specifically for issue management, protocols, and approaches with respect to risk mitigation.
- Make decisions in complex and multifaceted situations requiring solid understanding of business's functional area or products, operations, and regulatory environment; facilitate decision-making and issue resolution, and support implementation of developed solutions and plans; influence and lead key business partners to meet deliverables and drive new initiatives.
- Strategically collaborate and consult with peers, colleagues, and mid to senior-level managers to identify current and emerging risks associated with business activities and operations, and provide guidance in interpreting, developing, and implementing risk-mitigating strategies.
- Act as liaison for issue management peers, management, and business partners with external parties to support timeliness, appropriate response strategy, and effectiveness of communications and materials.
- Lead projects and teams in a matrixed environment and serve as a peer mentor.
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- 5+ years of risk management, business controls, quality assurance, business operations, compliance, or process experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Experience with issue management and providing consultation on policies and procedures
- Knowledge and understanding of Branch Banking line of business
- Experience managing multiple initiatives in a matrixed environment with tight deadlines
- Strong analytical skills with ability to turn findings into executable plans to meet business objectives.
- Knowledge and understanding of banking: regulations, compliance, policies, process, and procedures (Consumer Protection Regulations, UDAAP, Reg B, etc.)
- Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels.
- Ability to influence, partner, and negotiate with senior business leaders to gain commitment to accomplish business goals.
- Ability to facilitate and lead meetings to reach conclusions, identify tasks, record actions, and achieve results.
- Ability to convey highly complex ideas to varying audiences
- Excellent verbal, written, and interpersonal communication skills.
- Advanced Microsoft Office Skills (Powerpoint, Excel and Sharepoint)
2700 S. Price Rd Chandler Arizona
401 S Tryon St Charlotte North Carolina
550 S 4th St Minneapolis MinnesotaPay Range
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
$111,100.00 - $197,500.00
Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
15 Dec 2024
* Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.