About this role:
Wells Fargo is seeking a Lead Business Execution Consultant for process improvements supporting Unsecured Lending Operations, formerly known as Cards & Merchant Services (CMS) Operations.
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In this role, you will:
- Lead cross functional teams to strategize, plan, and execute a variety of programs, services and initiatives
- Drive accountability for assigned initiatives, limit risk exposure, and create efficiencies as appropriate
- Review strategic approaches and effectiveness of support function and business performance
- Perform assessments through fact finding and data requiring creative approaches to solving complex issues, and develop appropriate solutions or recommendations
- Make decisions in highly complex and multifaceted situations requiring solid understanding of business group's functional area or products, facilitate decision making and issue resolution, and support implementation of developed solutions and plans
- Collaborate and consult with members of the Business Execution team and team leaders to drive strategic initiatives
- Influence, guide and lead less experienced Strategy and Execution staff within the group
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- 5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Prior experience working in credit card, consumer lending or financial services industry
- Demonstrated ownership of process with in-depth knowledge about the process and associated regulatory and policy requirements, and technology supporting the process
- Experience in monitoring key performance indicator and key risk indicator trends to proactively identify problem areas and opportunities of improvement in driving customer experience and operational efficiency
- Demonstrated experience in leading cross-functional process improvement initiatives impacting end to end customer experience journey and strong expertise in applying operational excellence methodologies such as business process management, Lean and Six Sigma.
- Leverage automation tools such as Power Apps, Robotics Process Automation (RPA) and Robotics Desktop Automation (RDA) to drive higher level of efficiency, effectiveness and control within operations processes
- Outstanding change leadership, problem solving, critical thinking and analytical skills with ability to anticipate risks and opportunities and turn findings into tactical and strategic imperatives
- Leveraging customer journey mapping and metrics monitoring to drive better customer experience
- Creating and achieving a desired future state [vision] through influence on individual and group goals, reinforcements and systems.
- Results oriented with outstanding ability to motivate teams and mobilize the resources to accomplish objectives.
- Knowledge and understanding of analytical methods used to: identify trends, measure and communicate key performance metrics (KPI's)
- Ability to grasp complex business issues quickly, recommend solutions, and drive for resolutions. Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
- Ability to manage and deliver change effectively in a matrixed and team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
- Strong experience in the creation of business cases, prioritization of initiatives, assigning work, execution, management and resolution of risks and issues while ensuring initiative(s) are delivered within agreed timelines
- Experience presenting to executive management and ability to articulate key messages around progress, risk, issues, customer impacts, etc.
- Excellent verbal, written, and interpersonal communication skills
- Advanced Microsoft Office (Excel, Word, PowerPoint, Power Apps, and SharePoint) skills
This position is not Visa sponsorship eligible
Locations:
Chandler AZ
Charlotte NC - CICPosting End Date:
10 Nov 2024
*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.