You will make an impact by leading quality assurance reviews to confirm the development of robust, repeatable, and sustainable processes to mitigate risk, guide consistent process, and control performance that assists with meeting business and regulatory requirements that supports all requisites of ITSO policies and standards. You will facilitate quality assurance reviews and validation that the development of processes and their associated controls focus on efficiencies, risks, and ongoing process/control sustainment. You will focus on the identification of risks, controls, and efforts to remediate gaps as part of the quality assurance review activities.

In this role, you will:

• Lead cross functional teams to strategize, plan, and execute a variety of programs, services and initiatives
• Drive accountability for assigned initiatives, limit risk exposure, and create efficiencies as appropriate
• Review strategic approaches and effectiveness of support function and business performance
• Perform assessments through fact finding and data requiring creative approaches to solving complex issues, and develop appropriate solutions or recommendations
• Make decisions in highly complex and multifaceted situations requiring solid understanding of business group's functional area or products, facilitate decision making and issue resolution, and support implementation of developed solutions and plans
• Collaborate and consult with members of the Business Execution team and team leaders to drive strategic initiatives
• Lead the planning and execution of a variety of programs and initiatives that may include risk mitigation, efficiency, and consumer experience
• Work independently and with peer group to resolve questions, assess user needs, and confirms business processes and controls are in alignment with established policies and frameworks
• Educate others about process strategy and approach for how processes and controls will be developed and maintained
• Act as an internal consultant within technology and business groups by using quality tools and process definition/improvement to develop technical processes and controls to achieve greater efficiencies
• Influence, guide and lead less experienced staff within the group
• Lead and perform Quality Assurance activities aligned to established ITSO Framework

Required Qualifications:

• 5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years of experience in one or more of the following functional areas: business process or quality assurance
• MS Tool Suite proficiency

Desired Qualifications:

• Experience with Information Technology Infrastructure Library (ITIL) Framework
• Experience with Risk and Control Self-Assessment (RCSA) Framework
• Ability to be flexible and adjust plans quickly to meet changing business needs
• Knowledge and understanding of configuration management solutions for information security and compliance controls
• Knowledge and understanding of technology software/hardware and the asset management life cycle(s), configuration management, change and release management, service and availability management, incident and problem management, and service desk
• Ability to influence and collaborate at all internal organizational levels
• Ability to negotiate, influence, and collaborate to build successful relationships
• Strong relationship management skills
• Ability to assess issues, make quick decisions, implement solutions, and influence change
• Outstanding problem solving and analytical skills with ability to turn findings into strategic imperatives
• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
• Ability to operate effectively in a geographically dispersed organization
• Excellent verbal, written, and interpersonal communication skills

Job Expectations:

• Willingness to work on-site at stated location on the job opening
• This position offers a hybrid work schedule

This position is not eligible for Visa sponsorship.

Posting Locations:

• 2600 S Price Rd - Chandler, Arizona
• 1525 W W T Harris Blvd - Charlotte, North Carolina
• 1301 Solana Blvd - Westlake, Texas
• 550 S 4th St - Minneapolis, Minnesota

IT Service Operations (ITSO) has an exciting opportunity for a Lead Business Execution Consultant in our ITSO Governance team. This role requires exceptionally strong analytical skills, direct work experience in developing ways to assess immature environments, leading initiatives that are larger in scope and complexity and providing recommendations on methodologies, practices, and processes to improve their maturity. Drives accountability for assigned initiatives between client area and technical organization by planning, conducting, and directing the analysis of highly complex business problems to be solved through issue remediation activities. Provides technical assistance in identifying, evaluating, and determining remediation for issues and corrective actions that are cost effective and meet business requirements. Responsible for organizing, leading, coordinating and supporting business partners through lines of defense activities. Facilitate risk assessments and governance reviews by focusing on efficiencies, risks, and controls. Focus on the identification of risks, controls, and efforts to remediate gaps as part of issue and corrective action maintenance activities. Initiates and leads efforts to develop innovative solutions to unique and/or complex business challenges. Solutions typically require coordination across the business as well as some coordination with other businesses, including multiple systems, or systems not directly controlled by the business. Works independently and with user groups to resolve questions, assess user needs, and recommends changes to business processes. Acts as an internal consultant within technology and business groups to ensure remediation activities achieve greater efficiencies. Influence, guide and lead less experienced staff within the group.

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
$96,600.00 - $171,800.00
Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:
14 Oct 2024
* Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.