Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities, you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application.
At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
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About this role:
Wells Fargo is seeking a Lead Bankruptcy Processor as part of Consumer Lending. Learn more about the career areas and lines of business at wellsfargojobs.com.
In this role, you will:
- Support performance and overall effectiveness of team
- Provide experienced guidance and decision making to resolve complex, high-risk issues
- Provide assistance on policies and procedures to team
- Lead Bankruptcy team on complex high-risk accounts with planning, evaluation, and interpretation with regards to bankruptcy, foreclosure and repossession
- Prioritize distribution of work and provide daily leadership to Bankruptcy team
- Lead team to adhere to bankruptcy code, policies, procedures and local, state and federal regulations
- Lead and provide subject matter expertise to individuals in complex situations on wide range of information relating to bankruptcy, foreclosure and repossession
- 6+ years of Loss Prevention, Bankruptcy or Customer Service experience in the financial industry, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Basic Microsoft Office skills
- Excellent verbal, written, and interpersonal communication skills
- Strong Leadership experience including coaching, training, and mentoring
- Desire to perform with attention to detail and high quality of work
- Hands on Bankruptcy experience and knowledge
- Experience servicing/operations within one or more of the following business lines: ODCR, Cards, Retail, Small Business, PL
- Reliable, honest and trustworthy
- Work schedule: Monday - Friday 7:00 am -3:30 pm with some flexibility. Hybrid schedule in office rotation B.
- Side by side training
4 Oct 2024
*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.