Wells Fargo is seeking an Investigations Director for Sales Practices and Conduct Management (SPCM) as part of the Chief Operating Office. Sales Practices & Conduct Management is a front-line operation responsible for managing allegation of employee misconduct effectively when they arise, reducing employee misconduct by sharing allegation insights with our business partners, and demonstrating understanding and empathy for the employees we serve. The group owns the Allegation Management Program and provides enterprise-wide coordination, management, and support of conduct functions, including sales practices, ethics, and insider threat.

Key aspects of the Investigator Director include, but are not limited to the following:

• Direct and lead a team of managers and individual contributors completing complex and significant investigations, often working closely with Employee Relations and Legal
• Provide leadership, communication, technical expertise, and direction to facilitate high quality investigations, case documentation, and reporting
• Set strategic direction and drive execution of risk-based investigations programs, including forensic investigations, customer impact, and sales practices events
• Present findings and outcomes to executive leadership across the enterprise, Internal Audit, and external parties
• Ensure a strong control environment is in place to manage operational, third-party, compliance, and reputational risk in all activities
• Drive process improvements and productivity initiatives
• Develop and manage department resources and expense budget

Learn more about the career areas and lines of business at wellsfargojobs.com

In this role, you will:

• Manage and develop specialized teams of managers and individual contributors on high complexity issues and strategic priorities
• Lead Investigations team by making strategic decisions to resolve highly complex issues and meet high risk deliverables
• Provide guidance and implement procedures, controls, analytics, and trend evaluation to ensure execution and reporting of investigations activity across the enterprise
• Anticipate emerging issues and develop strategies to meet business needs
• Represent the organization in the external community, including regulators, auditors, and law enforcement
• Collaborate with and influence all levels of professionals
• Manage allocation of people and financial resources
• Develop and guide a culture of talent development to meet business objectives and strategy
• Proven experience motivating and navigating large teams through change

Required Qualifications:

• 8+ years of Investigations experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years of Management experience

Desired Qualifications:

• Proven experience conducting investigations to identify risk and non-compliance
• Build and/or managed large teams of 100+, preferably across multiple locations
• Strong written and presentation skills

Job Expectations:

• This position is not eligible for Visa sponsorship
• This position offers a hybrid work schedule

Posting Location:

401 S Tryon St, Charlotte NC

1525 W W T Harris Blvd Charlotte, NC

300 HIGHWAY 169 S, Minneapolis, MN

800 S Jordan Creek Pkwy West Des Moines, IA

The Chief Operating Office adheres to a location strategy; therefore, your candidacy may be determined based on your current location. Remote work locations are not available for these roles, so if you are not in a location listed on the posting, you must commit to relocation within an agreed upon timeframe.

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
$173,300.00 - $359,900.00
Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:
18 Jan 2025
* Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.