About this role:
Wells Fargo is seeking an Institutional Investment Operations Specialist in FX Investigations as a part of Corporate Investment Banking. The Institutional Investment Operations Specialist will be responsible for the management of Risk, Service Quality and Process Improvement working closely with the FX Business, FX Operations, Technology, Process Review & Enhancement (PRE) and the Product & Strategic Delivery teams.
In this role, you will:
- Ownership of a portfolio of FX Investigation cases requiring investigation, follow up and follow through to resolution.
- Day to day management of risk ensuring the overall number of allocated cases are kept at acceptable tolerances and higher risk items (e.g. large dollar amounts, debits and/or aged breaks) are resolved quickly.
- Managing clients' cases to ensure that issues are resolved quickly to the client's benefit with specific attention to key relationships.
- Performing root cause analysis that leads to recommendations for process improvements that mitigate risk, enhance client experience, and improve operational efficiency.
- Working closely with the FX investigations QA manager to identify PEGA enhancements and other system/process improvements.
- Maintenance of all Open Text procedures, making updates where necessary ensuring the publisher is kept updated as required.
- Demonstrating strong team player competencies especially when supporting the on boarding of new investigators and helping to ensure they are trained to become quickly productive.
Want more jobs like this?
Get jobs in Charlotte, NC delivered to your inbox every week.
- 2+ years of Institutional Investment Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 2+ years plus experience in Operations
- Experience in FX Wires Operations and/or FX Investigations
- Degree in Finance, Management, Accounting and/or Economics
- Strong Business Writing and Communication Skills
- This position offers a hybrid work schedule
- Candidates must be willing to work additional hours as needed
- Willingness to work on-site at stated location on the job opening
- This position is not eligible for Visa sponsorship
- 1525 W WT Harris Blvd. Charlotte, NC
Ability to work across multiple work streams to analyze business processes to determine appropriate solutions. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Posting End Date:
25 Mar 2025
*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.