About this role:

Wells Fargo is seeking a Human Resources Operations Representative

In this role, you will:

• Support human resources operations; proactively seek ways to improve process by offering ideas
• Perform a variety of moderately complex human resources tasks pertaining to company policies and procedures, benefits, payroll, training, time away or any other related inquiries in a service center or human resource department environment
• Work within internal human resources information systems (HRIS; such as ServiceNow and Workday) to resolve broader issues or inquiries
• Assist employees on human resources related issues providing moderately complex policy interpretation
• Review employee files and furnish information to authorized persons
• Collect data and prepare operational and personnel reports; coordinate projects as requested
• Receive direction from supervisor and escalate non-routine questions

• 2+ years of Human Resources operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Leveraging various Human Resources tools such as Workday, perform employee record look ups to research, validate and report out data, as requested.
• Partner with Employee Care to provide Tier 2 support to inquiries and questions related to HR programs and manage, update and close HR Help Desk cases as assigned.
• Create and update excel files including populating templates, and submitting for payroll uploads on a timely basis, in accordance with service level agreements
• Perform verifications of data based on defined criteria to ensure quality and accurate submissions and data matches (Quality Assurance monitoring and spot checks)
• Departmental report creation, analysis with compiling statics to identify trends.
• Research and troubleshoot any type of issue related to the Employee leaves.
• Provide support to a variety of HR activities across various HR functions such as benefits support and administration, compensation administration, performance management administration, learning administration, and so on (as needed on full time or project basis, with an opportunity to rotate across multiple HR domains)
• Provide research and support to the third-party vendors related to HR programs
• Provide support to other HR activities, as needed.
• Data and Metrics creation

• 2+ years of human resources experience, clerical or customer service experience, or a combination of both
• Requires a working knowledge of HR Benefits function, and an understanding of US Leaves policies and procedures
• Strong analytical skills with high attention to detail and accuracy
• Strong communication skills (written and verbal), and able to build strong relationships with internal and external clients
• Ability to effectively manage high volume administrative tasks, data entry and high accuracy
• Ability to maintain a high degree of confidentiality.
• Working knowledge of Microsoft Outlook tools, Excel and basic reporting tools
• Ability to correspond with customers, responding to their questions and concerns with detailed information
• Knowledge of HR systems (Workday/ServiceNow) is desirable.
• Ability to work in a complex matrix environment, encompassing a broad mix of cultures and client groups
• Customer service focus with the ability to respond to requests in a timely manner
• Excellent verbal, written, and interpersonal communication skills
• Intermediate Microsoft Office (Word, Excel, and Outlook) skills
• Knowledge and understanding of human resources
• Strong administrative skills
• Strong attention to detail and accuracy skills
• Strong organizational, multi-tasking, and prioritizing skills

• Ability to work any shift, weekends, and/or holidays as needed or scheduled
• Willingness to work on-site at stated location on the job opening
• Flexibility to work different shifts