About this role:

Wells Fargo is seeking a Home Loan Processor (SAFE) as part of Home Lending Learn more about the career areas and business divisions at wellsfargojobs.com

In this role, you will:

• Support complex administrative, customer support and operational processes on home loan applications, including timely communication with external customers, agents, brokers, and counter-parties to obtain missing information and documentation, submit loans for underwriting review
• Identify ways to improve customer service experience
• Perform file review of complex home loan applications, communicate with customers in timely manner, review documentation and obtain missing information, clear stipulations, submit loans to underwriting for review, ensure all compliance and underwriting guidelines are met
• Prioritize and manage assigned pipeline to meet deadlines and performance metrics
• Provide guidance training to less experienced Loan Processors
• Receive direction from supervisor and escalate non-routine questions to more experienced staff
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Interact with internal and external customers, and other counter-parties
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
• This SAFE position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an application for a dwelling secured transaction. As such, this position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. Individuals in a SAFE position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below

• 2+ years of Loan Processing, Customer Service, Loan Administration, Collections, or Sales experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Prior mortgage loan processor experience
• Exposure to Wells Fargo CORE application
• Ability to gather, organize, and interpret data
• Ability to navigate multiple computer screens while working on the phone
• Demonstrated comfort and success in voice-to-voice customer service.
• Strong attention to detail and accuracy skills
• Good verbal, written, and interpersonal communication skills
• Experience with proactive problem solving and resolving customer complaints.
• Experience independently driving workload and meeting set expectations.

• This position is not eligible for Visa sponsorship.
• Willingness to work on-site at stated location on the job opening.
• This position offers a hybrid work schedule.
• Required location(s) listed below. Relocation assistance is not available for this position.
• This position requires SAFE registration at the time of employment. Wells Fargo will initiate the SAFE registration process immediately after your employment start date. The Nationwide Mortgage Licensing System (NMLS) website (http://fedregistry.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position. Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness, however, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement