About this role:
Wells Fargo is seeking a Technical Director and Global Head of the Technology Command Center. This leader will lead four Technology Command Center locations globally. The Technology Command Center team is responsible for real-time monitoring of all technology environments and for mobilizing the response to service disruptions, incidents, and proactive mitigations. The Technology Command Center team works in close alignment with Enterprise Incident Management, Cyber Fusion Center, and all other command center teams. The Technology Command Center is responsible for managing, mitigating, and detailing over 100 technology incidents per month, with each incident having potential to impact enterprise availability and/or significant technology objectives. This intense and high-pressure environment must have tightly managed, efficient, and effective processes to maintain vigilant monitoring and rapid mitigation of issues impacting our most critical technology environments. Performance must meet the highest standards of quality and professionalism.
Want more jobs like this?
Get jobs in Tempe, AZ delivered to your inbox every week.
In this role, you will:
- Provide management direction and leadership of to all global technology command center teams either via direct line or through dotted line influence
- Manage and develop teams of individual contributors and command center leaders in roles with moderate complexity and risk in Technology Operations
- Regularly interacts with technical first responder teams including IT Operations, Cyber Fusion Center, and Digital Channels etc.
- Regularly interact with senior executive leaders concerning business process impact during large incidents
- Coordinate policy and procedures with Business Continuation, Root Cause Analysis and Service Level Management teams
- Engage and interact with line of business and technology leaders of Enterprise IT Process Technology Operations Management, managers, and subject matter experts.
- Identify and recommend opportunities for technology operations process
- Work with IT risk management, compliance and all lines of defense, including Audit, to ensure platform risks are proactively managed
- Institute controls to ensure appropriate risk management
- Manage the costs, demand and resource capacity for the team resources
- Develop and guide a culture of availability and talent development to meet business objectives
- Owns and is accountable for maturing the major incident management processes and procedures.
- Accountable for all IT Availability special projects related to major incident management and command center.
- Accountable for Wells Fargo's physical Command Center strategy.
- 8+ years of Technology Strategic Leadership experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 4+ years of Management experience
- Strong knowledge and understanding of observability technologies, systems monitoring and automation
- Strong understanding of core ITSM process disciplines - Incident, Problem, Change
- Demonstrated ability to communicate complex ideas and situations crisply and succinctly
- Demonstrated experience communicating/presenting at the senior executive/C-level
- Operations, Resource and Capacity Management
- Experience of driving large scale organization change management initiatives
- Experience in application production support and understanding of technology management
24 Oct 2024
*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.