About this role:

Wells Fargo is seeking a Fraud & Claims Operations Associate Manager

The role requires individual to supervise day to day operations for an operational unit and/ or staff. Under management guidance, supervises nonexempt staff to ensure effective delivery of services. Provides training, performance evaluation and coaching. Implements processes to maximize efficiency of operations.

Ensures the unit's work is completed on time and accurately by planning, coordinating, and monitoring the daily activities of the routine to moderately complex work.

In this role, you will:

• Supervise a team of specialists within a fraud and claims program for proactive fraud identification, prevention, and detection, as well as ensuring the recovery, execution, and handling of claims.
• Identify opportunities for process improvement and risk control development in fraud and claims management to maximize efficiency and enhance customer service.
• Make supervisory decisions and resolve issues related to work distribution under direction of fraud and claims management.
• Leverage interpretation of internal processes and procedures to establish performance standards, evaluate performance, develop training materials, and ensure compliance with internal policies, risk controls, and government regulations.
• Collaborate and consult with customers, vendors, and other functional areas to resolve escalated issues.
• Interact directly with fraud and claims management to develop and implement functional area policies or procedures, and to provide exceptional customer experience.
• Manage allocation of people and financial resources for Fraud and Claims Operations
• Mentor and guide talent development of direct reports and assist in hiring talent.
• Works with Financial Crimes Management to implement department policies/procedures to maximize efficiency.

• 2+ years of Financial Services, Fraud, or Investigation experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
• 1+ years Leadership experience

• At least 2+ years of people management experience with overall experience of 8 to 10 years
• Manage a team of 15 and above, Excellent verbal, written, and interpersonal communication skills.
• Workforce management experience including directing activities of team members, performance management, career development, coaching, mentoring, and succession planning.
• Chargeback / Fraud management experience will be an added value.
• Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing, and developing team members, identifying, and managing risks, and completing daily management tasks. RWF
• RWF - Please note that "RWF" is an identifier for internal recruiting purposes only and has no connection to the nature or responsibilities of the job.

• Responsible for supervising a team of specialists responsible for a financial crimes program that ensures proactive identification, prevention execution, detection, and recovery. Resolves escalated issues; communicates with financial crimes management. Responsible for queue distribution management, ongoing production, and workflow improvement efforts.
• Works with Financial Crimes Management to implement department policies/procedures to maximize efficiency, enhance the customer experience and ensure compliance with government regulatory requirements, including Regulation E, VISA Rules and Regulations, the Bank Secrecy Act, USA PATRIOT Act and FACTA. May also participate in department projects. Assists in establishing performance standards, evaluates performance, and trains/coaches Team Members
• May participate in department projects. Assists in establishing performance standards, evaluates performance, and trains/coaches' staff. May develop/assist in developing training materials. Work is typically accomplished through analysts/specialists; although some higher-risk, more complex cases may require hands-on involvement.