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This is where your true career begins. We ranked #3 on the 2022 LinkedIn Top Companies list - and #1 among financial services companies - as the best workplace "to grow your career" in the U.S. At Wells Fargo, we support employees' career aspirations and growth. We're proud of our employee-welfare-centered business approach and our commitment to diversity, equity, and inclusion in the workplace.
We offer competitive salaries and one of the richest benefits packages in the industry. Our Total Rewards program focuses on wellness, work-life balance and the financial health of our employees. Our customers invest with us, we invest in you. Apply today.
About this role:
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Wells Fargo is seeking an Escalations Specialist - Registered...
In this role, you will:
- Participate in researching and resolving escalated inquiries and complaints with significant organizational impact and identify opportunities to determine appropriate course of action and conduct investigative steps to fully identify the issues within defined scope of responsibilities
- Review and analyze inquiries and complaints that require special handling, research, and evaluation
- Consult regarding difficult and complex transactions, and determine appropriate course of remedial action
- Present recommendations for resolving escalated inquiries and complaints, and exercise some independent judgment while developing understanding of transaction quality or deficiencies, risks, and investigative steps to recommend solutions
- Provide information to management committee members, agencies, or more experienced business leaders
- Provide feedback to internal and external customers regarding identification of fraud and inconsistencies
- 2+ years of Customer Contact in a Financial Services Environment, Financial Services Operations, Underwriting, or Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
- FINRA Series 7 License
- A BA/BS or MBA degree or higher in business or finance
- Knowledge and understanding of securities industry
- Intermediate Microsoft Office (Word, Excel, and Outlook) skills
- ECMP experience
- Foreign exchange experience
- Knowledge and understanding of financial services or investment banking operations
- Brokerage client support experience
- Customer service focus with the ability to analyze, research, and respond to moderately complex customer or agency issues and complaints
- Ability to interact with all levels of an organization
- Ability to develop partnerships and collaborate with other business and functional areas
- Ability to negotiate, influence, and collaborate to build successful relationships
- Strong analytical skills with high attention to detail and accuracy
- Strong organizational, multi-tasking, and prioritizing skills
- Ability to manage to production goals, deadlines, and various metrics
- Excellent verbal, written, and interpersonal communication skills
- Experience delivering results in a fast-paced, deadline driven environment
- Must be able to report to the physical location according to the hybrid schedule.
- Monday - Friday, 7:00 a.m. - 6:00 p.m. working hours
- Must be able to work OT as required (including evenings and some Saturdays)
Posting End Date:
*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.