About this role:
Wells Fargo is seeking a Sr Manager for our Enterprise Change Management Global Control, Procedure and Knowledge Management Functions
In this role, as a senior Manager, you will:
- Partner with U.S. based ECM Executive to:
- Retool the existing Quality Assurance function and conduct a skill assessment of the existing team to prepare them to lead the ECM Control function moving forward
- Partner with U.S. based functions to develop a target operating model to support ECM process enhancements as well as Knowledge Management capabilities to serve the enterprise
- Serve as a people leader and drive for continuous team improvement, focusing on operational excellence and process improvements/operations/delivery etc.
- Leverage your expertise in process engineering and focus on details
- Demonstrate your expertise in Root Cause Analysis, six sigma etc. and build a team with like experience
- Lean on your experience with analytics and reporting/MIS in partnership with onshore teams
- Manage multi-functional and multi-regional teams in both direct and matrixed working environments
- Influence and institutionalize process changes both upstream and downstream appropriately
- Identify potential training interventions based on defect analysis
- Develop and administer budgets, resourcing schedules, and performance standards
- Assist with development of service level agreements and other departmental initiatives
- Drive delivery of results through managers and more experienced Quality Assurance Analysts
- Collaborate with business partners to influence and enact updates as needed
- Provide direction to managers, ensuring quality standards are maintained and ensure enactment of approaches to correct problems
- Conduct briefings and technical meetings for internal and external representatives as required
- Manage allocation of people and financial resources for this function
- Develop and guide a culture of talent development to meet business objectives and strategy
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- 6+ years of Change Implementation experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 3+ years of Management experience
- 8+ years of team leadership or management experience
- Graduate/Post-graduate in commerce/finance/management stream or equivalent
- Be a visionary and forward planning Leader
- Be an influencer for effectuating Change management rigor positively
- Ability to build process controls, establish governance to mitigate risk
- Ability to build partnerships and consult effectively with leadership
- Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment
- Strong analytical skills with high attention to detail and accuracy
- Ability to create and present results of analyses and recommendations to leaders
- Ability to negotiate, influence, and collaborate to build successful relationships
- Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment
- Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
- Ability to identify and evaluate trends, isolate root cause, and provide swift/thorough resolution
- Excellent verbal, written, and interpersonal communication skills
- Working knowledge about the regulatory and enterprise policies
14 Oct 2024
*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.