Department Overview
Business Control Management: Covers jobs responsible for partnering with their relevant business group to develop and maintain a strong control environment leading to the early identification and sustainable mitigation of operational risk. Responsible for Risk Identification & Assessment, Control Design & Evaluation, Issues & Control Deficiencies, Control Governance & Reporting, and Control Programs. This manager will specifically work in Consumer and Small Business Banking Operations (CSBBO).

About the Role
We are looking for a Business Control Manager (BCM) who is responsible for establishing recurring review cycles with process review control owners, support affirmation process and assurance the operating model is working as expected. Support the RCSA execution and change management program.

• Identify, assess and mitigate risks across all risk types, in coordination with LOB and assurance activities consistent with the risk management framework and policies established by Independent Risk Management.
• Lead LOB RCSA Affirmation process(s) and related feeder/governance meetings.
• Engage internal partners associated with the Escalations functional area
• Identify and recommend opportunities for process improvement, service standards, and goals within the Escalations functional area
• Lead and support (As needed) execution and maintenance of RCSA program which includes:
  • Identify risks applicable for the RAU
  • Ensure data is up to date
  • Identify items that are applicable to the RAU in the data provided
  • Identify risk drivers
  • Ensure process inventory is updated in the RCSA RAU
• Foster strong relationships with team and collaborate effectively. Ensures coordination with team, line of business, other business units, Audit, and regulators on risk related topics.
• Ensures internal collaboration with the team, line of business/ partners.
• Interfaces internally with the team, line of business, and risk partners.
• Closely work with GDAs to identify, assess and mitigate deficient controls / control gaps or risks identified in the processes
• Lead /Assist(as applicable) control forums and provide necessary reporting for the assigned business group which includes report & escalate issues, key risks, control gaps, corrective actions, OREs and align them to the respective onshore Risk and Control Committees.
• Dynamic leader role with the opportunity to lead project/virtual teams and mentor less experienced employees.
• Manages a team of Lead Officers, Senior Control Management Specialist and Control Management Specialist or cross-functional teams in accomplishing goals.
• Mentor and guide talent development of direct reports and assist in hiring talent

• University degree in Business or related discipline.
• 15+ years of experience in risk management (includes compliance, financial crimes, operational risk, audit, legal, credit risk, market risk, IT systems security, business process management) or 15+ years of financial services industry experience, of which 5+ years must include direct experience in risk management demonstrated through work.
• 5+ years of leadership experience demonstrated through work or military experience.
• Strong understanding of Process, Risk and Control and experience with RCSA (Risk Control Self Assessments)
• Meaningful knowledge across enterprise risk management framework, including risk identification, risk appetite and strategy, risk-related decisions, processes and controls, risk analytics and governance
• Demonstrated capability to confidently raise issues, escalate early, and engage in constructive credible challenge independently
• Good communication Skills
• Strong written communication
• Attention to detail & critical deadlines
• Sound knowledge of MS Office especially Excel and PowerPoint
• Experience in Corporate and Investment Banking
• Certification in Risk Management such as ORM/FRM/CISA is desirable

• Strong relationship management skills
• Ability to effectively listen and elicit information
• Experience leading, training, and providing feedback to staff and corresponding managers
• Management experience
• Ability to exercise independent judgment to identify and resolve problems
• Time management skills and ability to meet deadlines coupled with experience renegotiating times lines when needed.
• Thorough knowledge of industry standards and best practices around risk management processes.
• Proficiency with risk types, methodologies and frameworks for evaluating or testing controls and assessing results, conducting research, and identifying control deficiencies.
• Experience in assessing risk, reviewing risk ratings, and identifying control deficiencies.
• Experience evaluating the adequacy and effectiveness of policies, procedures, processes, systems and internal controls; additional experience analyzing business and/or systems changes to determine impact.
• Familiar with various quality assurance techniques.
• Risk management experience with demonstrated leadership skills and ability to drive improvements.
• Proficient at influencing and consulting strategically across a large organization and with various levels of leadership/stakeholders.
• Experience communicating in both written and verbal formats with senior executive-level leaders.
• Balance strong, innovative problem solving skills with the practical ability to implement workable solutions to problems in a fast-paced, deadline driven environment.
• Demonstrated negotiation skills, especially with difficult topics when partnering with senior management. This includes the willingness and ability to question decisions, understand direction and escalate issues, where necessary.