Control Director for Electronic & Voice Communications Surveillance

About Wells Fargo India & Philippines

Wells Fargo India & Philippines is a critical component of Wells Fargo's strategy to leverage distinct advantages in doing business in a global environment. Wells Fargo India & Philippines is primarily an extension of the technology, operations, and corporate support teams of Wells Fargo. It engages in application development and support, testing, other technology functions, international operations, knowledge support, and middle and back-end banking process solutions for a wide spectrum of Wells Fargo's needs. It currently has offices in Bengaluru, Chennai, Hyderabad, and Manila.

About this role:

Wells Fargo is seeking a Control Management Director who will be leading the Electronic & Voice Communications Surveillance team. Control Management Director is a part of Chief Control Executive organization, responsible for providing leadership for Communications Surveillance teams across India and the Philippines locations. For regulated employees, there are heightened requirements for surveillance controls, in addition to using approved channels for business communications. Teams within the Control Management perform these surveillance controls, in partnership with accountable supervisors, business leaders, and compliance. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow.

• Manage and develop a team of multiple levels of directors and managers with focus on delivering service of moderate to high complexity for cross functional stakeholders and internal partners associated with the function or affected by its outcomes
• Identify opportunities for process improvement and risk control development by overseeing strategy and execution of all activities
• Lead Business Controls team by making strategic decisions to resolve highly complex issues by ensuring all process weaknesses or gaps are identified and remediation plans are supported and acted upon
• Interpret and develop range of policies and procedures for business functions with moderate to high complexity and risk
• Collaborate with and influence corporate heads, business heads, legal, audit, regulators, industry partners, elected officials, and trade groups including more experienced leadership
• Manage allocation of people and financial resources to ensure commitments are met and aligned with strategic objectives in Business Controls functional area
• Develop and guide a culture of Business Controls talent development to meet business objectives and strategies

• 8+ years of Risk Management or Business Controls experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years of Management or leadership experience

• Bachelor's/master's degree or any professional degree (CA/CS/CFA etc.) is required.
• Expert understanding of enterprise risk management framework including risk identification, risk appetite and strategy, risk-related decisions, processes and controls, risk analytics and governance primarily in the Banking industry and its related operations
• Experience with Communications surveillance platforms and tools, reviewing and development of lexicons/Lexicons refinement or behavioral models.
• Strong track record of transformation, including experience in driving global projects which leads to change across business segments.
• A seasoned, relationship-driven executive who will have the style and sensitivity to work within an overly complex business environment. Multi-cultural sensitivity a must.
• Experience working in a matrix environment and the ability to effectively manage and build relationships within the Control Management function and with business partners.
• Consultative in approach, understanding and anticipating business needs and proactively delivering solutions.
• Strong interpersonal, influencing, and communication skills with ability to interact effectively with Senior leaders in the organization.
• Experience in building and managing teams, including developing and mentoring managers and providing strong, proactive leadership
• Additional surveillance experience in Voice, Trade, Information Barrier or Control room will be an added advantage.
• Certification in Operational Risk Management or Enterprise Risk Management is preferable
• Good understanding of Six Sigma, Lean, etc. and a history of continuous improvement through usage of quality tools will be advantageous.

• This role plays a critical part in ensuring the integrity of the firm's communications and increase our supervisory effectiveness while reducing risk and strengthening our control environment. Accordingly, critical skills to success include the ability to develop and maintain partnerships with multiple LOBs and functions, creating shared processes and common goals and outcomes. The leader will work closely with other senior leaders in Control Management, should show strong ability to influence outcomes, create and execute on vision, and operate successfully in a heavily matrixed role and organization.