About this role:

Wells Fargo is seeking a Business Execution Manager

In this role, you will:

• Manage and develop complex teams handling multifaceted tasks and operations for a single business group within a line of business
• Engage business stakeholders in integrating or implementing business execution initiatives
• Identify and recommend opportunities for process improvement, redesign, change management initiatives, and risk control development
• Make decisions and resolve issues regarding operations of the team to meet business objectives
• Interpret and develop policies and procedures aligned with Wells Fargo's business line objectives
• Collaborate and consult with immediate colleagues and cross functional business partners
• Interact directly with executive management to influence, optimize, and negotiate on business operations related to Strategy and Execution
• Manage allocation of people and financial resources for Business Execution
• Mentor and guide talent development of direct reports and assist in hiring talent

• 4+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years Leadership experience

• The individual will be responsible managing and maintaining performance of their team, including but not limited to risk and control framework reviews, capacity, key performance metrics, front to back process improvement plans, resiliency plans, I&P location footprint and quarterbacking critical projects/programs. The role would require direct engagement with senior leaders across COO teams and partner with them to drive diverse and challenging strategic initiatives designed to improve processes, controls, and regulatory/risk compliance across various risk, automation, surveillance & quality assurance functions.
• Strong analytical skills with high attention to detail and accuracy. Solid knowledge and understanding of IT processes, systems/application support.
• Banking and Finance Domain Exposure.
• Knowledge of system testing methodologies, test script management and execution, UAT testing experience for enterprise scale systems
• This is a Hybrid Support process hence the efforts would be distributed among Application support, User Provisioning and Testing
• CRM systems experience focused on Salesforce or Microsoft Dynamics highly desired.
• Strong customer service focus validated with relevant experience. Actively listening, eliciting information, comprehending customer issues/needs, and recommending solutions.
• Familiarity with Tableau/Power BI to extract reports.
• Familiarity with workflow tools like ServiceNow and JIRA
• Excellent verbal, written, and interpersonal communication skills.
• Strong problem-solving abilities are must.
• Effective organizational, multi-tasking, and prioritizing skills.
• Content Management and credit/loan origination system support, knowledge and testing highly desired.
• Strong programming skills in python to extract, manipulate and analyze large amount of data.
• Clear understanding of divisional priorities; draft, opine and execute the division's target operating model (including forecasts, budgets, cost allocations, location and BCP strategy)
• Engage with third party vendors, perform assessment for data quality requirements and provide recommendations for investments with consideration to longer term internal strategic solutions
• Convert business problem statements into cost effective, scalable, reliable & user-friendly solutions
• Assist in onboarding new COO teams including setting up processes, procedures and control
• Possess excellent verbal and written communication skills with the ability to collaborate with senior leaders across LOBs globally to create executive ready presentations, including presentation of information and data to persuade, educate, and enhance understanding at all levels
• Drive complex issue management and deliverables into effective outcome-oriented conversations
• Institute sturdy communication channels with business partners to support and manage the delivery of the division's strategic programs
• Collaborate on change initiatives across the division in a seamless manner, collaborating with global stakeholders; facilitate discussions with leaders and subject matter experts to investigate and solve complex problems
• Identify opportunities for increasing operational efficiencies, perform root cause analysis to propose ideas that improve front to back processing across COO
• Partner with teams to operationalize regulatory adherence, implement process controls and solve for key issues/needs
• Assist in projects on data interfaces between systems such as defining project scope, data requirements and sources/resources; Participate in projects requiring data cleanups, process improvement analysis and reporting
• Assess, review, manage and mitigate risk by measuring key risk indicators (KRIs) through developing and maintaining the key metrics to help teams improve throughput while reducing risk
• Ensure operational practices follow relevant risk standards, policies and regulations to maintain an effective control environment
• Collaborate with operational risk teams to log and monitor Issues and Corrective Actions when operational incidents are identified
• Leadership: Develop and maintain productivity of the team - ensure strong focus on short and long term objectives, training, succession planning, career development, attrition management and managing career opportunities
• Interact with the team regularly; conduct monthly one-on-one meetings
• Manage training needs of the team along with ensuring completion of the mandatory targets
• Performance management - conduct appraisals, complete action plans for people development
• Ensure Learning Initiatives, Adherence to discipline, punctuality and compliance by the team

• MBA/equivalent advanced degree, or equivalent experience
• Experience in project management, business execution, risk management, business solutions and/or quality assurance/surveillance
• Excellent verbal and written communication skills, portray great levels of accountability and attention to detail
• Candidates should be able to work effectively in a demanding, fast-paced, dynamic environment, handling multiple tasks and projects concurrently, while maintaining quality, accuracy and integrity
• Candidates should have experience presenting information to persuade, educate, and enhance understanding at all levels with the ability to develop and negotiate solutions to issues with partners or clients including escalations as needed
• Candidates should be able to work in a global team, interact at different levels and handle a wide range of deliverables with varying levels of complexities with focus on execution and result
• Advanced Microsoft Office skills to create persuasive PowerPoint presentations; Strong analytical skills leveraging Microsoft Excel/Access