About this role:
Wells Fargo is seeking a candidate who will be the liaison between the Product teams, Customer Relationship View (CRV) Operations Scrum team, and our EIT technology partners, the core objective for this person will be to create, maintain and manage all production support needs, including bug identification and prioritization, user needs, system performance, Business Continuity Planning, environment soundness, as well as Help Desk support and education. This individual will partner with the CRV onshore team helping to lead and play a major role partnering with EIT on the systems overall "Safety and Soundness" evaluations, along with any correction actions that are required. The successful individual will work with all roles on the CRV product including Product Managers, Product Owners, and Platform and Data teams, to conduct analyses and apply results which may include platform performance SLA's, development of business cases while working to mitigate any known risks and report creating to drive clarity into the overall soundness of the system. This role will provide assistance in managing project queues, defining user requirements and acting as the second line of support for the field. Testing, management of small changes, and acting as subject matter experts on identified issues, task forces, or special project teams also will be a part of this role.
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In this role, you will:
- Overall day to day support of the Salesforce CRM (CRV) application, access to the tool and functionality.
- Consultation, direction and oversight to technology and Scrum Team partners to ensure standards and critical path deliverables are met to support the CRV (Salesforce CRM) application.
- Analysis and communication of application progress, schedules, and risks for all support issues or changes.
- Identification and assistance in the resolution of issues.
- Analysis and troubleshooting of user reported issues and escalated issues.
- Present recommendations to develop, implement, and monitor strategic approaches, effectiveness of support function, and business performance improvement opportunities for managing risks of the business,
- Exercise independent judgment and provide guidance in diverse support functions and operations for a single business group within a line of business.
- Minimum 5+ year of experience in one or a combination of the following: Salesforce CRM support, Business Analysis, Business operations..
- Certified in Salesforce Administration
- Financial services industry experience.
- SDLC (System Development Life Cycle) experience.
- Ability to coordinate completion of multiple tasks and meet aggressive time frames.
- Advanced Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills.
- Excellent verbal, written, and interpersonal communication skills.
- Good analytical skills including strategically analyzing data and diagnosing opportunities/interventions.
- Experience using Agile principles, including planning, and estimating with a continuous improvement mindset.
- Attention to detail - demonstrated ability to identify areas of improvement in your work.
- Highly comfortable in learning new systems and interfaces in a fast-paced environments.
- Demonstrated initiative to identify business improvement opportunities and drive completion of tasks, projects, and initiatives.
- Responsible for coordinating with other analysts and product owners.
- Strong communication skills, problem solving and interpersonal relationship building.
- Works effectually and individually with technical and non-technical team members to understand cases raised by Bankers.
- Basic knowledge of banking strategy and Salesforce CRM support.
- Partner & collaborate with stakeholders located both locally & globally in achieving shared business objectives & goals.
- Should be able to support the shift from 1:30 pm IST to 10:30 pm IST.
- Assist with program documentation, as applicable.
- Communicating issues identified and deliver status updates in a timely manner to business and technology stakeholders.
- Experience in using Tools like JIRA and Confluence.
29 Sep 2024
*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.