About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $2.0 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,500 locations, 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 42 countries and territories to support customers who conduct business in the global economy. With approximately 273,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 25 on Fortune's 2017 rankings of America's largest corporations. Wells Fargo's vision is to satisfy our customers' financial needs and help them succeed financially. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories .
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Department Overview
The operation organization strives to streamline business performance by integrating and transforming delivery on a global scale to consistently provide superior customer experiences and increase shareholder value. We drive efficiency and risk mitigation through process simplification, functional consolidation, automation, and effective controls.
Shared Services Operations (SSO)
Shared Services Operations (SSO) delivers core operational functions to our customers that are common across Wells Fargo, along with transformation capabilities to our employees, utilizing a continuous improvement approach to achieve stronger controls, improved client experiences, and sustained efficiencies.
SSO - Quality Assurance
The Quality Assurance (QA) organization drives consistent application of quality strategies and execution, develops quality standards in line with regulatory expectations, and improves the quality assurance pass rate across SSO. QA works to ensure that processes, standards and best practices are followed with a keen eye on continuous improvement.
The QA team conducts reviews, and report results to provide reasonable assurance that the business processes and risk-mitigating controls are operating as designed and expected, and those risks are sufficiently mitigated. QA reviews include the evaluation of transactions, files, or other items to verify consistent application of regulatory and internal policy requirements and to assess the quality of controls. These reviews may be performed manually or through automated means.
These activities should enable proactive self-identification of issues and events, root cause analysis, reporting, and resolution of process and control deficiencies and adverse customer impacts.
About this role:
Wells Fargo is seeking a Business Execution Associate Manager.
In this role, you will:
You will be required to work under stringent timelines, maintain strong engagement with multiple functions, take ownership of the delivery and getting the processes to a steady state. This will require the incumbent to remain hands on, fully understand the scope of the work and establish adequate governance and oversight.
Key Responsibilities
- Continued development of the Financial Crimes Quality Assurance function with a focus on expansion towards a best-in-class assurance program.
- Oversee the management and reporting of 15 assurance processes related to financial crimes controls including onboarding, enhanced and ongoing due diligence, screening and transactional analysis of the Wealth and Investment Management customer portfolio.
- Accountable for maintaining deep collaborative partnership with frontline key stakeholders, audit teams, and testing partners to ensure effective outcomes and resolution of issues identified within frontline processes.
- Leverage professional experience to implement proactive enhancements to QA program to address concerns identified through issue management, changing requirements and executive management expectations.
- Leverage reporting to identify and address emerging trends with key stakeholders and executive management.
- Oversee an effective and efficient change management process to ensure timely process updates and a documented audit trail.
- Partner with cross functional teams to complete risk assessments of emerging financial crimes risks and potential impact to the WIM line of business including digital assets.
- Supervise a team in quality assurance reviews of financial crimes matters to ensure timely completion, quality, and compliance for the business
- Ensure successful planning, integration, impasse resolution, and measurement of operations that are routine and arise within the operations of the work group
- Identify Business Execution opportunities and provide guidance on strategies, operations, and financial management for the purpose of process improvement
- Facilitate the development of assurance activities that ensure processes and mitigating controls are well defined and operating as designed and expected, in compliance with corporate policies.
- Mitigate risk development within the operations of work groups and functional areas
- Make day to day supervisory decisions and, under the direction of management, resolve issues for procedure administration and adherence, systems or change initiatives, business continuity planning, reporting and research, project funding, quality management, communications, financial control, and internal processing of colleagues
- Leverage interpretation of policies, procedures, or compliance requirements for the business group
- Collaborate and consult with immediate Business Execution colleagues and management while recommending strategies to implement changes and improvements
- Interact directly with external parties to influence, optimize, and negotiate on business operations related to Strategy and Execution
- Manage allocation of people for smooth functioning of business operations
- Mentor and guide talent development of direct reports and assist in hiring talent
- 2+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 1+ years leadership experience
- Preffered 2 plus of leadership/ management experience
- Background in Financial Crimes, Quality Assurance, AML/KYC, or due diligence.
- Background in Wealth and Investment Management (WIM) operations or LOB
- Ability to lead/execute change management initiatives for a growing organization
- Strong attention to detail and ability to develop best practices for a small, execution-based team.
- Experience in issues management, testing groups, and corrective action resolution.
- Experience in technology changes, system develop, procedure development
- The WIM Financial Crimes QA Associate Manager will lead a group of 10 -15 associates and senior associates whose primary responsibility is conducting QA reviews for WIM-specific operational exercises. The Associate Manager can expect to lead the group, manage deadlines for routines, produce reporting designed to drive operational improvements and communicate with key stakeholders.
- The Associate Manager will resolve disputes with operational partners, escalating to management when appropriate, and use policy/procedures to determine appropriate outcomes. The associate manager should have strong attention to detail, experience in change management, and the ability to shape a team and their processes in an evolving environment.
23 Jan 2025
*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.