About this role:
Wells Fargo is seeking a...
In this role, you will:
- Participate in planning and executing a variety of programs, services, and initiatives, and monitor key indicators to ensure effective performance and control management of assigned operations or business groups
- Review basic initiatives including policy or process changes, process improvements, technology enhancements, and conduct regular reviews to identify efficiencies and cost savings opportunities
- Receive direction from leaders and exercise independent judgement while developing an understanding of policies and procedures, best practices, and initiatives
- Collaborate and consult with mid-level managers or cross-functional business partners
- Provide work direction to less experienced Strategy and Execution staff
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- 4 + ye of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Experience in Business Execution, Implementation, or Strategic Planning, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Resolve complex issues and initiatives related to systems, tools and applications used by the business or functional area.
- Resolve complex user access and other security administration issues.
- Coordinate production support and maintenance of largescale, business applications
- Coordinate troubleshooting of network, hardware and software issues and resolution with users, vendors, and internal service groups.
- Plan and lead user projects for application and hardware installations and upgrades
- Develop test scripts and coordinate user acceptance testing of technology components.
- Develop and/or update user documentation and procedures.
- Assess training needs, develop, and conduct user/support team training.
- Analyze performance trends.
- Recommend and coordinate implementation of process and procedure improvements.
- Understand and assure quality, security and compliance requirements are met for user areas.
- Participate in BCP activities, coordinate with user project resources.
- Strong analytical skills with high attention to detail and accuracy. Solid knowledge and understanding of IT processes, systems support.
- Knowledge of system testing methodologies, test script management and execution, UAT testing experience for enterprise scale systems
- Strong customer service focus validated with relevant experience. Actively listening, eliciting information, comprehending customer issues/needs, and recommending solutions.
- Excellent verbal, written, and interpersonal communication skills
- Effective organizational, multi-tasking, and prioritizing skills.
- Salesforce or Microsoft Dynamics or other CRM systems experience, knowledge and testing highly desired.
- Content Management and credit/loan origination system support, knowledge and testing highly desired.
- Strong programming skills in python to extract, manipulate and analyze large amount of data
- 4+ years of experience with above skillsets
- Bachelor's degree or higher in /engineering/finance
- Strong problem-solving abilities are must.
- Experience supporting or partnering with teams while building strategy involving various team members at various levels and lines of business.
- Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are critical to success.
- Ability to work independently and to self-manage / motivate.
- Prior knowledge of Banking and Corporate And Investment Banking (CIB) products.
- Please Note: Flexibility is expected to work in Shifts. (6:30 AM - 3:30 PM IST and 1:30 PM - 10:30 PM IST). We also provide occasional support for On-Call and weekend release activities.
*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.