About this role:

Wells Fargo is seeking a Business Accountability Specialist (Home Mortgage Underwriting) .

In this role, you will:

• Participate in research, assessment, and documentation of matters relating to the business' policy and regulatory adherence, risk mitigation, or control efforts; identify patterns and trends and looks for opportunities for procedural or control improvements within area of focus
• Conduct assessments and analysis of basic business or operational outcomes, systems of record, technical assignments, documentation, procedures, or challenges that require research, evaluation, and selection of alternatives; exercise independent judgment to guide completion of medium risk deliverables
• Present concise and well-articulated findings and recommendations, including rationale, to facilitate resolution of identified matters; exercise independent judgment while developing expertise in the risk mitigation or control activities of the business
• Engage in additional research and studies to enhance regulatory knowledge
• Collaborate and consult with colleagues, internal partners, and other business stakeholders to provide feedback, credibly challenge issues, and calibrate, as needed, to ensure alignment, consistency, and accuracy across groups
• Participate in cross-organizational or internal operational initiatives and improvement efforts

• 2+ years of risk management, business controls, quality assurance, business operations, compliance, or process experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Experience in operations support, or equivalent demonstrated through one or a combination of the following: work experience, training, education
• Strong experience with at least 2+ years of previous experience within US residential mortgage underwriting environment, managing varied workflows.
• Graduate in commerce/finance/management stream
• Strong analytical skills with high attention to detail and accuracy
• Excellent verbal, written, and interpersonal communication skills
• Strong stakeholder management and stateside partnership skills

• Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance
• Support decisions in complex and multifaceted situations requiring solid understanding of business's functional area or products, operations, and regulatory environment; facilitate decision-making and issue resolution, and support implementation of developed solutions and plans; influence and lead key business partners to meet deliverables and drive new initiatives
• Support daily supervisory decisions and resolve moderately complex business issues related to team supervision, work allocation and daily operational tasks under direction of Operations management
• Use technical expertise in the designated area and resolve escalated issues
• Provide subject matter expertise and interpretation of procedures to staff
• Provide feedback and present ideas for improving or implementing processes and customer support
• Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
• Strategically collaborate and consult with peers, colleagues, and mid to senior-level managers to identify current and emerging risks associated with business activities and operations, and provide guidance in interpreting, developing, and implementing risk-mitigating strategies
• Act as liaison for the business with multiple parties to support timeliness, appropriate response strategy, and effectiveness of communications and materials
• May lead projects, teams, or serve as a peer mentor

• The candidate must be willing to work within US hours typically between 6:30 PM to 3:30 AM Indian Standard Time for initial 6 months (and as business requires) and 1:30 PM to 10:30 PM Indian Standard Time after 6 months.