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Associate Operations Processor, Lockbox (Non-Voice)

AT Wells Fargo
Wells Fargo

Associate Operations Processor, Lockbox (Non-Voice)

Bonifacio Global City, Philippines

About this role:

Wells Fargo is seeking an Operations Processor. Covers jobs responsible for activities that support the operational infrastructure, performance, and efficiency.

In this role, you will:

  • Perform general clerical operations tasks that are routine in nature
  • Receive, log, batch, and distribute work
  • File, photocopy, and answer phones
  • Prepare and distribute incoming and outgoing mail
  • Regularly receive direction from supervisor and escalate questions and issues to more experienced roles
  • Work under close supervision following established procedures
Required Qualifications:
  • 6+ months of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, education
Desired Qualifications:

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  • Over six (6) months of experience in Banking/Financial Services
  • Alphanumeric data entry experience
  • Excellent typing skills with accuracy of > 92%
  • Strong analytical skills with eye to details
  • Strong communication skills both written and spoken.
  • Flexible with working in US operational hours (night shift)
  • Quality-Oriented. Demonstrates high-level of attention to detail meeting deadlines.
  • Working knowledge in quality or with back-office processing experience or its equivalent
  • Strong analytical skills with high attention to detail and accuracy
  • Basic Microsoft Office skills
  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
  • Typing (alphabet and 10 key numerical) data entry experience.
  • Minimum Typing Speed & Accuracy: 30 to 35 (WPM/98%)
  • Strong organizational, multi-tasking, and prioritizing skills
  • Solid problem-solving skills.
  • Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
Job Expectations:
  • Amenable to work on shifting schedule, including weekends.
  • Amenable to work full-time onsite, Five/NEO, BGC, Taguig.
Shortlisted applicants will be required to take our Typing Test as part of our selection process.

Posting End Date:
21 Aug 2024
*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Client-provided location(s): Taguig, Metro Manila, Philippines
Job ID: WellsFargo-R-371971
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • FSA
    • HSA
    • Mental Health Benefits
    • Short-Term Disability
    • Long-Term Disability
  • Parental Benefits

    • Adoption Assistance Program
    • Family Support Resources
    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Fertility Benefits
    • Return-to-Work Program
  • Work Flexibility

    • Hybrid Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Volunteer Time Off
  • Financial and Retirement

    • 401(K) With Company Matching
    • Performance Bonus
    • Stock Purchase Program
  • Professional Development

    • Tuition Reimbursement
    • Access to Online Courses
    • Internship Program
    • Associate or Rotational Training Program
    • Promote From Within
    • Mentor Program
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Diversity, Equity, and Inclusion Program
    • Unconscious Bias Training

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