About this role:
Wells Fargo is seeking a...
In this role, you will:
- Effective management of case and task queue while observing to meet quality expectations and service level agreement.
- Research, analyze, and present accurate and efficient solution to Reports to Managers' requests while staying compliant to applicable policies and procedures.
- Ensure processing compliance with Corporate Policy and Data Privacy Guidelines.
- Offer ad-hoc support in different BAU projects in the operations.
- Participate in continuous improvement initiatives.
- 6+ months of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
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- Experience in operations support, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Bachelor's Degree
- At least 4-5 years of relevant experience
- With principles of research, analysis and strategy
- Strong analytical and data management skills along with superior attention to detail and problem solving abilities
- Ability to interpret policies and procedures
- Ability to manage confidential information
- Proficiency in Microsoft Word and Excel
- Good with details and have strong interpersonal skills
- Good communicator, keeping Reports to Manager informed on the status of queries, issues, and concerns
- Experience in effective handling of escalations
- Amenable to shifting schedules
- Amenable to work 100% onsite
30 Oct 2024
*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.