About this role:
Wells Fargo is seeking a Lead Artificial Intelligence Solutions Consultant to focus on identifying, strategizing, planning, and executing artificial intelligence (AI) initiatives. This consultant will be responsible in designing scalable machine learning-based innovations. This consultant will drive and deliver on business to deliver AI-enabled solutions which solve business challenges and drive transformation as part of our migration to the new CCaaS platform. This role will manage the NLP logic, intent mapping, and ensure success of customer experiences through enhanced recognition and call processing. Learn more about our career areas and lines of business at wellsfargojobs.com.
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In this role, you will:
- Lead a team to identify, strategize and execute highly complex Artificial Intelligence initiatives to drive successful voice self-service experiences.
- Recommend business strategy and deliver Artificial Intelligence enabling Voice solutions to solve business challenges.
- Define and prioritize cases, obtain the required resources, and ensure the solutions deliver the intended benefits.
- Leverage Artificial Intelligence and Natural Language management expertise to evaluate technological readiness and resources required to execute the proposed solutions.
- Make decisions to drive the implementation of AI enabled voice experiences and programs while serving multiple stakeholders.
- Resolve issues which may arise during development or implementation.
- Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals.
- Partner with various peers including PM's, PO's UX designers and content strategist to plan, validate and execute the model and implementation of conversational experiences within the Voice virtual assistant.
- Define and implement the "intents" and "entities" that define the conversation interaction, along with the associated business rules, logic and API interactions that are required for sophisticated interactions.
- Responsible for building human language data sets to train machine learning models driving the virtual assistant.
- Work closely with other members of the product team and technology partners to identify enhancements to the conversational experiences.
- Act as a liaison between our AI Product team and Technology to ensure that our Voice Virtual Assistant delivers intelligent and intuitive conversations, resulting in a great customer experience.
- 5+ years of Artificial Intelligence Solutions experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Experience working with Google DialogFlow, Deepgram, and other CAI/NLP solutions to build voice experiences.
- Experience working with Human First, or similar tools, to manage utterance and intent mapping.
- Experience in quantitative or qualitative analysis
- Experience working in the Contact Center Technology space to help design and build voice service experiences.
- Working knowledge of the CCaaS platform
- Ability to travel up to 10% of the time
- Work Schedule: 3 days in office/2 days at home. Schedule is subject to change based on business needs.
- This position is not eligible for Visa sponsorship
- 401 S Tryon St Charlotte, North Carolina 28202
- 1801 Park View Dr Shoreview, Minnesota 55126
- 4101 Wiseman Blvd Bldg 104 San Antonio, Texas 78251
- 5000 Riverside Rd Irving, Texas 75039
Pay Range
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
$120,400.00 - $250,000.00
Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
15 Nov 2024
* Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.