About this role:
Wells Fargo is seeking a Senior Lead Business Execution Consultant. This Dealer Management lead will oversee and support relationships with our network of dealers, ensuring they are adhering to performance standards while finding a way to improve the overall dealer experience by building and developing partnerships across Wells Fargo Auto. This role involves ongoing monitoring, support, and strategic management to drive dealer success and alignment. Primarily, this role will act as the lead with the Dealer Management space for a new captive relationship.
In this role, you will:
- Be the primary point of contact within Aftermarket and Dealer Management for a new Auto relationship to help drive business outcomes and providing support when needed.
- Continuously monitor dealer performance and compliance with contractual terms.
- Build and maintain relationships with medium to large and complex and auto dealer accounts, serve as a point of contact for any issues, inquires or support needs
- Ensure all dealers meet their contractual obligations, including contract expectations, service standards, and reporting requirements, taking action when necessary.
- Analyze dealer performance data to identify trends, areas of improvements, and opportunities for growth
- Provide training, support and resources to Dealer Relationship Management team
- Identify and implement process improvements to streamline dealer management operations, enhance efficient and improve dealer experience.
- Establish and maintain relationships with all levels of internal and external customers, and interface with all levels of management, both internal and external partners
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- 7+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Auto finance, dealer finance, or dealer services experience
- Knowledge and understanding of policies and procedures of dealer operations, contract management, and compliance standards
- Ability to negotiate, influence, and collaborate to build successful relationships
- Strong knowledge of auto operations practices, policies, and procedures
- Strong Project Management experience: managing projects from beginning to end, that vary in scope and complexity
- Vendor management experience
- Strong analytical skills including strategically analyzing data, diagnosing opportunities, and providing solutions and recommendations
- Understanding of Risk and Controls and ability to take action to ensure risks are appropriately mitigated
- Knowledge and understanding of analytics tools: Excel and Tableau
- Excellent verbal, written, and interpersonal communication skills
- This position is not eligible for Visa sponsorship.
- This position offers a hybrid work schedule.
- Ability to travel up to of the 20% time
- 2501 S Price Rd; Chandler, AZ 85286
- 6051/6061 N State Hwy 161; Irving, TX 75038
- 550 S Tryon St; Charlotte, NC 28202
6 Oct 2024
*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.