Overview

BradyPLUS a diversified distribution company with over $1.5 billion in revenue, is bringing together leading brands from the facility supplies, packaging solutions, and specialty products industries. We’re building a national platform that will enable us to leverage product knowledge, category expertise and local presence to help make buildings cleaner and more sustainable, people safer and operations more productive, every day. Our portfolio of companies includes North American, WAXIE, SEPG, Daycon, North Woods, PJP, and NVISION. Our combined company employs more than 2,300 associates, operates 43 distribution centers, and supports more than 52,000 customers.

At BradyPLUS, our focus is on creating greater efficiencies and scale, with a high-touch, customer-first approach. We’ve combined the expertise of local consultants and sales teams with a wider portfolio of products and deeper category knowledge. We work both nationally and regionally to ensure responsiveness to the industry’s toughest challenges, and we deliver a more efficient and streamlined distribution model on behalf of our customers.

Essential Duties

• Responsible for order entry for orders received via phone, email, fax or from Account Consultant
• Perform account setup and maintenance administration for assigned Account Consultant accounts, including account set-up via WAXIE’s Web@Work online ordering platform.
• Research and resolve order flow and product backorder concerns.
• Perform price management by updating contract codes to ensure orders go out with correct sell price and costs.
• Assist Account Consultant with management of existing customer base and communicate regularly regarding customer pricing, problems or requests.
• Serve as problem-solver and liaison for account issues for assigned Account Consultant
• Liaise with Credit Department, Cost Implementation Team, Special Orders Team and Expeditor Team on all assigned divisional accounts and Strategic Accounts on national account administration.
• Communicate with customers by providing and updating quotes, bids, order confirmations, proof of deliveries, etc.
• Seek opportunities to up sell additional products as appropriate for each end-user.
• Communicate with external and internal customers utilizing WAXIE’s Basics of Service.
• Continually enhance product and service knowledge.
• Other duties as assigned.

Qualifications

• Previous WAXIE account management, sales or customer-oriented experience strongly preferred.
• Demonstrated ability to handle a high volume and wide variety of work
• Excellent organizational skills and attention to detail.
• Ability to resolve issues promptly.
• Proficient in Microsoft Office applications with an emphasis on Microsoft Word and Excel.
• Previous A+ experience preferred.
• Knowledge of WAXIE products and services preferred.
• Excellent verbal and written communication skills.
• Strong math skills.
• Ability to retain confidential information.
• High School diploma or equivalent required. 
• Bachelor’s degree preferred.
• Ability to lift and carry up to 25 pounds.