Overview
Waters, the world's leading specialty measurement company that cares about inclusion and diversity is seeking for a Senior Informatics Professional Specialist to support the very successful growth of our businesses across Malaysia & SEA. Waters deliver benefits through innovation and people that enable customer success in the life, materials and food sciences. People create the Waters difference. By engaging with our talented and diverse workforce we continuously evolve, develop and enhance our products. We believe in delivering innovative technology and system solutions to our valued customers to enable their success. Our talented field sales/service and specialist teams have over the years delivered great and sustainable business results. With a constant focus on growth and by developing new markets we are able to increase the business even within very challenging economic circumstances.
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As Informatics Professional Specialist, you are an ambassador of Waters and will bring to the market Waters' products and services. The candidate will demonstrates a clear grasp of understanding the customers' business and its growth plans and is able to take that knowledge and convert that into a solution and offering from Waters, with a primary aim of bringing "customer success". This position brings a great degree of flexibility working in the field. The role will be designated to either a territory and/or markets.
Responsibilities
- Implement Waters networked Informatics Solutions at customer facilities to include but not limited to the following tasks:
- Install and configure Waters Informatics Software (Empower, Nugenesis, Waters_Connect)
- Install and configure Oracle databases
- Execute Software Qualifications
- Coordinate projects or assist as a member of a team tasked with defining processes and procedures required for the initial install or upgrade of Waters networked Informatics Solutions
- Assist customers with the design of IT infrastructure required to support enterprise level implementations of Waters Informatics Solutions
- Provide advanced level post-install technical support for customers to include but not limited to the following tasks:
- Diagnose and resolve application anomalies caused by server and network configurations
- Diagnose and resolve server and application performance issues
- Provide assistance with fault tolerance and disaster recovery
- Provide assistance with customer deployment strategies and issues
- Train customer representatives on proper administration and onsite support of Informatics environments through verbal communications, presentations and documentation
- Mentor Waters employees on topics related to the installation and support of Informatics Solutions
- Coordinate between customers and Waters in-house technical staff to resolve product issues and evaluate product capabilities
- Additional responsibilities: Perform installation, commissioning and maintenance of Waters Analytical systems including HPLC/UPLC.
Qualifications
Education:
- Bachelor's degree in Computer Science/Engineering or Life Science discipline like Chemistry.
- Candidates from Life Science qualification must possess external certification/experience with IT infrastructure - eg. Microsoft Server Certification, Oracle Certified engineer, Cisco Network engneer, or equivalent qualification
Experience:
- At least 3 years' experience with the implementation or support of networked laboratory Informatics software systems
- Previous background support IT infrastucture in Pharmaceutical industry would be a plus points
- Understanding of the scientific application workflow along with the scientific software systems (CDS, SDMS, LIM, ELN)
Skills:
- Recognized certifications in one or more of the following technologies - Oracle, VMware, Linux, Citrix, networking, server clustering, IT security
- Experience acting as a laboratory assistant using Analytical Instruments and familiar with Lab-Workflows and procedures as well as using different kind of Software-Platforms (CDS, LIMS, ELN & SDMS...)
- Experience acting as a scientific technology consultant to companies with analytical laboratories
- Experience providing technical information and software training in written, verbal, and presentation formats
Travel:
- The role is a Field position with requirement for traveling within Malaysia and across SEA countries. The role will be based from Selangor or Penang. Travel allowance will be provided and all business travel expenditure will be reimbursed.
Company Description
Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for over 60 years. With approximately 8,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.
Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We're the problem solvers and innovators that aren't afraid to take risks to transform the world of human health and well-being. We're all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow.
Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status.