Overview
ERA, a Waters Company, is seeking a dynamic individual for the role of Customer Service Representative to join our Testing Laboratory & Service Business Portfolio Team. The Customer Service Representative is responsible for managing customer satisfaction and correspondence to support growth across environmental and pharmaceutical markets.
The ideal candidate will have experience managing a high volume of customer interactions via phone, email, web chat and other types of correspondence to develop and present solutions to the customer's inquiries.
Responsibilities
- Manage inbound phone calls by satisfying the customer inquiry or routing the call to the appropriate sales or service member for resolution.
- Respond to a high volume of inbound customer inquiries and order requests via telephone calls, email, web chat and fax correspondence.
- Demonstrate our commitment to service by following up on calls and ensuring superior results to drive customer satisfaction.
- Accurately log and update customer information in our CRM tool.
- Generate and process customer quote and order requests as assigned.
- Respond to customer requests for Certificates of Analysis and other product documentation.
- Display a commitment to quality by following documented procedures and practices.
- Excel at working as part of a team.
- Self-motivated, action oriented.
Want more jobs like this?
Get jobs in Golden, CO delivered to your inbox every week.
Qualifications
- 1-3+ years customer service experience.
- Bachelor's degree of Science degree would be preferred.
- Experience working with environmental laboratories is plus.
- Excellent communication, organization and time management skills.
- Proficient with contact management software (CRM).
- Proficient with MS Office (Word, Excel, Powerpoint).
Company Description
Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for over 60 years. With approximately 8,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.
Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We're the problem solvers and innovators that aren't afraid to take risks to transform the world of human health and well-being. We're all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow.
Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status.
Key Words
Customer Service, Sales, Service, Environmental labs, orders, quotes, project manager, order processing , inside sales