Reporting into the Global Quality Assurance organisation, the successful candidate will support the successful implementation of new product introductions and manage cross functional teams to resolve any resultant product issues. Interfacing with multiple parts of the broader organisation, this is a great opportunity for an individual to help improve product quality, support our customers and help grow our business whilst growing your knowledge, skills and opportunities within Waters Corporation.

Responsibilities

• Analyze and Present Field Quality Data: Evaluate and report on product performance to identify opportunities for design and manufacturing process improvements, driving enhanced product quality metrics.
• Lead Field Issue Investigations: Prioritize, coordinate, and document investigations to resolve quality issues effectively and implement corrective actions.
• Assess and Mitigate Risk: Evaluate the impact of product issues, implement containment actions, and define the scope for field actions, including customer notifications and retrofits.
• Collaborate Cross-Functionally: Partner with Operations and design teams to address manufacturing-related field issues, incorporate post-market insights, and improve new product development processes.
• Support Field Service Organizations: Engage with field teams to provide feedback on ongoing quality investigations and ensure timely resolution of customer-reported issues.

Qualifications

To Be Successful in This Role, You Will Have:

• A Bachelor's degree in Science, Engineering, or a related technical field, or equivalent experience.
• In-depth knowledge of LC/MS instrument performance, functionality, customer experience, and construction.
• Hands-on experience in a technical role involving Liquid Chromatography/Mass Spectrometry (LC/MS) systems.
• Proven ability to work effectively in a collaborative team environment and build strong professional relationships.
• Demonstrated capacity to work independently across multiple orginisations and manage diverse priorities.
• Strong communication and presentation skills to effectively convey complex information.

In addition to salary, we work flexibly and provide 25 days holidays, excellent family friendly benefits such as attractive employer pension contribution, life assurance, income protection and private medical. With Waters, there are plenty of opportunities for you to grow, develop and contribute.

We're actively building diverse teams and welcome applications from everyone. But simply having a diverse workforce is not enough. We aim to build an inclusive environment, where everyone can contribute their best work and develop to their full potential. We celebrate our differences and recognise the importance of teams reflecting the communities they serve.

We can make reasonable adjustments to our interview process according to your needs.

Company Description

Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for over 60 years. With approximately 8,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.

Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We're the problem solvers and innovators that aren't afraid to take risks to transform the world of human health and well-being. We're all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow.

Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status.