Overview
This position reports to the Senior Director, Order to Cash, and acts as the liaison between the regional service delivery teams, the Senior Director, and the Finance Transformation/Service Infrastructure team. The Regional Process Principal is responsible for coordinating regional process improvement efforts, benchmarking our services against industry standards, ensuring that our service lines stay in sync with auditing requirements, and participates in all service infrastructure efforts for the Order to Cash end to end process.
The position requires strong collaboration, financial acumen, willingness to challenge the status quo, communication, sense of urgency, ability to implement, leadership, and change management skills as well as experience driving business change projects.
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This is a hybrid position in Milford, MA
Some travel of up to 20% may be required in the future.
Responsibilities
Continuous Improvement
- Identify continuous improvement opportunities and lead project by demonstrating leading practices, monitoring performance metrics, and benchmarking performance across end-to-end business processes.
- Demonstrate proficiency effectively presenting complex topics in an easy-to-understand manner and facilitating meetings with Directors, Vice Presidents, and Business owners.
- Analyze root cause problems and process mapping, assessing metrics, quantifying project findings, benchmarking performance, and synthesizing results. Recommend and implement methods to sustain improvements through metric and control monitoring.
- Facilitate issue escalations and resolution via coordinating solution development across the project team, steering committee, and key business stakeholders.
- Training/Desktop Procedures
- Provide periodic training for key process changes to the service delivery teams.
- Update desktop procedures and training materials accordingly.
- Analyze team performance and suggest potential training curriculum
- Governance/Service Infrastructure
- Drive creation and maintenance of all aspects of Service Infrastructure, including capacity planning, SLA's, and desktop procedures.
- Participate in Shared Service governance meetings, often preparing for and leading regional meetings.
- Act as a process SME for key Service Infrastructure efforts (e.g. business continuity planning, capacity planning, and performance metric creation and realignment).
Qualifications
Education:
- Bachelor's degree required, MBA Preferred. Accounting, Finance, or related field.
Experience:
- Approximately 8-12+ years of experience in Finance and Shared Services.
- Experience in a global, dynamic, and deadline driven environment.
- Experience with Internal Controls and SOX/404 requirements
- Experience in Process Mapping and Change Management.
- Experience creating and maintaining KPI's and benchmarking analysis.
- Ability to diagnose and solve problems that may be related to process, technology, or strategy.
- Expert on all details regarding Order to Cash Service infrastructure and organization design.
- Functional knowledge of key business processes (Order to Cash); demonstrated business acumen to learn other business fields.
- Prior Robotic Process Automation experience.
- Prior business case development experience a plus.
- Experience with implementation of technology programs that support global process improvement. SAP Preferred. Ability to quickly learn and productively use new software applications.
- Strong proven experience in project/service line management
Company Description
Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for over 60 years. With approximately 8,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.
Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We're the problem solvers and innovators that aren't afraid to take risks to transform the world of human health and well-being. We're all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow.
Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status.
Key Words
Quote to Cash, Order to Cash, Shared Services, Project Management, Consultant, Principal, Enterprise #LI-ML1 #LI-hybrid