Overview
Organizational Structure
Waters Clinical Business Unit (CBU) is an APAC regional team that focuses on the Clinical and Forensics markets, and the CBU Customer Success team is a cross regional team of service engineers and applications specialists dedicated to ensuring that our customers achieve their goals. In doing this we work closely with the Waters Division service teams.
Responsibilities
Core functions
- Manage India support response through CBU engineers, Franchisee Engineers and Waters Division Engineers to ensure CBU expectations of response time and repair time.
- Ensure compliance with and from Waters India Service Team and hold them responsible for their part in achieving CBU support expectations, while maintaining a good working relationship.
- Drive plan to plan, warranty to plan and billable to plan sales in India.
- Provide a level 2 escalation service to support our clinical customer's Empower, LC and LC-MSMS systems, primarily for India but also through the APAC region as required.
- Provide an installation and implementation service for clinical systems where gaps exist.
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Extended functions
- Educate and train CBU service engineers on the use of LC, MS and software
- Provide technical input to assist in pre-sales opportunities
- Monitor and advise for spares inventory levels for CBU in India
Qualifications
Required Skills and Background
- Waters certification for service of UPLC and Xevo series tandem quadrupole systems
- Experience working with MassLynx software and Empower
- 8 years of experience in a service role of UPLC and MS
Optional skills and background (none of these are required, but each one will give an advantage to the applicant)
- Experience in working on clinical sites, and knowledge of clinical applications
- Waters certification for service on ToF instruments
- Experience in UNIFI/Waters_Connect
- Experience of automation or robotic sample preparation systems e.g. Hamilton, Tecan, Andrew+.
- Good communications skills
Company Description
Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for over 60 years. With approximately 8,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.
Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We're the problem solvers and innovators that aren't afraid to take risks to transform the world of human health and well-being. We're all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow.
Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status.