As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, marital status, gender identity, national origin, citizenship status, age, disability or protected veteran status.
I. Job Summary
Maintains and generates profitable revenue by leading a team of sales and account management representatives. Assists in developing and executing the Area's Sales and Marketing Plan in order to improve revenue quality through price and service decisions. This is a management position. Placement into or advancement to this position is dependent upon individual performance, local market conditions and/or district's requirements. This position is eligible to participate in sales incentive and recognition programs upon successful completion of training prerequisites and Area management approval.
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*This position is hybrid, four days in the office and one day work from home*
II. Essential Duties and Responsibilities
- Manages the Area’s proactive account retention program and assigns retention responsibility to the appropriate account managers.
- Maintains and reinforces the corporate retention strategy and design with the Retention Team.
- Demonstrates outstanding management and customer service skills to motivate team members and affect a loyal customer base.
- Establishes and maintains a high level of customer satisfaction on all transactions with existing customers. Communicates to and works with the Area Management Team to help resolve unique customer issues.
- Supervises activities of the Sales and Retention Department. Ensures team members meet or exceed call activity, proactive retention, pricing improvement, service upgrades, and service agreement conversion goals.
- Maintains an ongoing training, coaching and mentoring program in order to develop the skills of retention personnel.
- Works with the Area Sales Manager to communicate and effectively manage the Area’s price increase strategies including meeting price increase goals.
- Effectively manages, maintains and ensures the use of WM sales tools (i.e. Proposal Program, Customer Database, Pricing Tools, etc.). Ensures entire Retention Representative Team is well trained in the use of these tools.
- Analyzes lost business trends and recommends corrective actions.
- Provides expert industry knowledge and interpretation of regulations to retention team and customers.
- Regularly meets with customer executives to ensure client needs are being met and expectations are exceeded.
- Interviews and recruits qualified candidates for retention positions.
III. Qualifications
A. Required Qualifications
- Bachelor's Degree (accredited) or in lieu of degree, High School or GED and four years of relevant work experience.
- Five years of business-to-business sales (in addition to education requirement)
- Preferred Experience: Prior experience with Salesforce, managing a team and outside sales.
B. Preferred Qualifications IV. Physical Requirements
Listed below are key points regarding physical demands, physical and occupational risks of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
- Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.
- This position will require up to 10% business travel, including some overnight travel.
V. Benefits
At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.
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