Our studios are considered one of the foremost motion picture and television production and post-production facilities in the world. They inform, engage, and transport audiences to new worlds. The key to that lies with our Studio Operations group, which includes areas like soundstage/backlot set rentals, events, design, culinary, construction, landscaping and much more. Whether it's hosting an unforgettable studio tour, creating an optimal workspace, or equipping talent to tell the best stories, these teams lay the foundation for the memorable experiences we provide.

Your New Role...

As the Ticketing & Sales Coordinator, you'll be the go-to person for all ticket-related queries and projects within the Trade team. You'll set up ticket allocations, working cross functionally with various departments at the Tour. You'll manage Trade Sales reports, providing performance updates and releases at the partner level to the Head of Business Development on a daily/weekly basis. This role is based at Warner Bros. Studio Tour London, supporting the Trade team in the UK and beyond.

Your Role Accountabilities...

• Manage and execute the Annual Ticket allocation for Trade, Consumer and Education teams.
• Collaborate with the IT team on future developments and projects to boost trade sales and revenue.
• Assist with day-to-day account management, understanding our B2B audiences and their needs.
• Coordinate and support a minimum of two Fam trips per year.
• Work closely with the Events team and IT, informing all Trade clients of closeouts.
• Design and distribute weekly sales report templates to monitor trade partner performance.
• Identify and recommend new Trade processes where relevant.
• Develop effective relationships with all internal stakeholders including Marketing, IT, Finance and Visitor Services.
• Compile trade sales performance reports for the Business Development Manager, identifying sales trends to inform future allocation decisions.
• Use analytical skills to assess opportunities for business growth and present these to colleagues within the team.
• Create and manage PO's for WBSTL Trade Team and assist and perform SAP tasks when required.

Qualifications & Experience...

• Experience in ticketing within the leisure/ tourism/ attractions industry.
• Experience of leveraging application programming interfaces (API's) to streamline processes.
• Previous Galaxy system knowledge is advantageous.
• Strong IT and Financial understanding and reporting, with intermediate to advanced Excel skills.
• Excellent communication skills - experienced & confident presenter.
• Strong attention to detail.
• Excellent organisation, prioritisation and time management skills.
• Positive outlook and "can do" attitude.
• Proactive, resourceful and self-motivated.
• Commercially astute.
• Ability to thrive in a busy and challenging environment and work to fast deadlines.

Working Pattern...

This role is full time (40 hours a week). At times, the role will require regular working during evenings, weekends and school holidays which are the peak operating times.

Business Overview...

Based at the same location as Leavesden Studios is Warner Bros. Studio Tour London - The Making of Harry Potter. The highly rated attraction offers visitors the ultimate chance to get up close to authentic sets to discover the magic behind spellbinding special effects and explore the behind-the-scenes secrets of the Harry Potter film series.

Warner Bros. Worldwide Studio Tours and Retail division is home to an expanding portfolio of Warner Bros. Discovery-owned visitor attractions and experiential retail stores around the world, each created with visitor engagement and exceptional customer service at their heart. The division includes Warner Bros. Studio Tour London - The Making of Harry Potter and Warner Bros. Studio Tour Tokyo - The Making of Harry Potter which opened in 2023.

Hybrid Working - This role is advertised as a Hybrid work model, that combines remote and in-office work, following our current company policy and to be agreed with your Line Manager. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement where this is essential to business needs and upon reasonable notice to you.

How We Get Things Done...

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.