Welcome to Warner Bros. Discovery... the stuff dreams are made of.

Who We Are...

When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

• To provide each visitor to the tour with an optimum level of customer service, and to ensure the retail store meets sales targets. Maintain visual standards and support effective stock management.

• Ensure our sales targets are achieved by fully maximising all sales opportunities.
• Welcome customers with the best hospitality and deliver the best shopping experience.
• Interact with customers and ensure their needs are identified and met with the use of skilled questioning and listening techniques.
• Keep up-to-date on product knowledge and be able to confidently discuss the features and benefits of our merchandise with customers.
• Participating team meeting periodically and proactively providing feedback of retail operations and customer feedback timely

• Participate in staff training to be able to meet customer needs, deliver optimum levels of service and maintain high visual standards.
• Participate in daily briefings with the team and be aware of all activity within the department and the business.
• Adhere to all H&S policies and procedures to ensure a safe environment for all visitors and staff.
• To take responsibility for own personal development through one-on-one coaching from line manager.
• Carry out any reasonable tasks at the request of the Retail Management Team.
• Providing appropriate training and OJT as a trainer for new joiners and be a mentor

• Perform housekeeping duties on a daily basis ensuring strict standards are maintained and ensure that stock is replenished in a timely manner and visually merchandised in accordance with company guidelines.
• Ensure the store is visually merchandised to the highest standard with all scheme, graphics and equipment being used correctly and in accordance with guidelines and agreed standards.
• Avoid stock loss by remaining vigilant on the shop floor and establishing contact with all customers.
• Maintain minimal shrinkage through the efficient handling of product and packaging.

• Ensure all requested administration procedures are performed including till reconciliation and cash control.
• Support and assist on all stock counts.

• Comply with internal regulations (e.g. work rules, Standard Operating Procedures) and keep accurate records of own attendance.
• Understand and implement action plans to achieve a work environment that increases employee satisfaction and enhance work-life balance.

• Experience of having worked in a retail or sales environment where high emphasis is placed on service, product presentation and commercial management.
• Experience of VMD (set up for products) would be advantageous.

• Selling skills - proactively seeks out opportunities to increase sales.
• Highest levels of customer service.
• Effective, confident communication with visitors and colleagues.
• Works as part of a team with a flexible approach.
• PC skills.
• Able to work at height by using ladder.

• High school graduate or equivalent or equivalent vocational qualification.

• We have a range of roles available, working up to 37.5 hours a week across a variety of shifts.
• Participate in cover of the Studios Tour as necessary including weekend, long holiday (e.g., Golden Week holidays), before and after opening hours cover in rotation with other team members.
• Able to work in an early morning and night shift for big display changes.

• 社内規定(就業規則、スタンダードオペレーティングプロシージャーなど)を遵守する
• 自身の勤怠を正確に管理する
• 従業員満足度が向上する職場環境を実現するためのアクションプランを理解し、実行する
• 休暇制度や福利厚生など、会社が提供するプログラムを理解し、ワークライフバランスの調和に努める