Reception & Dispatch Coordinator - Warner Bros. De Lane Lea

Our studios are considered one of the foremost motion picture and television production and post-production facilities in the world. They inform, engage, and transport audiences to new worlds. The key to that lies with our Studio Operations group, which includes areas like soundstage/backlot set rentals, events, design, culinary, construction, landscaping and much more. Whether it's hosting an unforgettable studio tour, creating an optimal workspace, or equipping talent to tell the best stories, these teams lay the foundation for the memorable experiences we provide.

Your New Role...

Warner Bros. De Lane Lea is looking for a Reception & Dispatch Coordinator to be the first point of contact for clients, guests, and staff while ensuring the efficient management of the front desk operations and dispatch responsibilities. This role is key to delivering a seamless front-of-house experience and maintaining high operational standards in a dynamic, creative environment.

Your Role Accountabilities...

• Manage the switchboard by answering, screening, and transferring calls efficiently, filtering sales calls as necessary.
• Oversee access control using the CCure system, including issuing and tracking keys and access cards.
• Welcome and direct clients, contractors, and visitors while adhering to security policies, ensuring a professional and secure environment.
• Handle all inbound and outbound deliveries, maintaining accurate records, following security procedures, and booking passenger cars and couriers with accurate billing.
• Maintain clear communication and handovers between front desk personnel, Security, and Runners while monitoring the Security team's performance in reception-related tasks.
• Coordinate with Runners to relay client and staff instructions, ensuring smooth operations.
• Manage company stationery orders, assist with bar stock orders when necessary, and ensure reception and common areas remain tidy and organised.
• Update and maintain internal contact and occupancy lists while serving as a Fire Marshal, ensuring compliance with health and safety protocols.
• Log and track all physical media deliveries, including hard drives and tapes, ensuring accurate recording as part of the asset tracking system.
• Perform additional duties as required by management, bookings, or accounts departments.

Qualifications & Experience...

• Excellent communication and interpersonal skills with the ability to establish immediate rapport.
• Strong customer service skills and an adaptable approach to varying client needs.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and general computer literacy.
• Experience managing a switchboard and handling security access systems is desirable.
• Familiarity with production and post-production environments is an advantage.
• Good numerical skills and strong attention to detail.
• Ability to work well in a team environment.
• Experience using Xytech Media Pulse is beneficial but not essential.

Business Overview...

Warner Bros. De Lane Lea provides world-class talent and facilities for dailies and post-production servicing feature films and high-end TV. Based in the heart of Soho, our state-of-the-art facilities and award-winning talent allow De Lane Lea to deliver TV and feature films to extraordinary levels of detail and creativity combined with an exceptional level of service.

Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.

How We Get Things Done...

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.