Welcome to Warner Bros. Discovery... the stuff dreams are made of.
Who We Are...
When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
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The Job
They will achieve operational support activities to the broader regional Content Management teams (onboarding, longform servicing and ancillary servicing) by defining, obtaining and analyzing content management metrics, KPIs, and preventive checks via data validation, cross referencing and data analysis, process optimization, and support for new initiatives and business requirements in the Latam region.
Major Activities
- Leads the analysts from the team both in terms of goals and priorities but also as a technical leader: is a reference in terms of how to create reports, which systems and trackers provide the most accurate information, how to present the information to the broader GCM Latam team, etc
- Manages the team that defines, obtains and analyzes SLA metrics for each respective CoE and performs content analysis when required (example: SOMUS)
- Collaborates with the other Latam GCM managers and drives the creation, implementation and review of regional Content Management KPIs
- Leads the analysts to Identify trends, context information and root cause analysis of issues to support CoE collaboration in defining and implementing SLA's. Leads the analysts to define, obtain and operate preventive checkups that can detect content processing issues ahead of time.
- Leads the team on any analysis needed for non-BAU tasks required by the broader Content Management team.
The Essentials
- Experience managing at least 1 person for at least 6 months
- Great analytical skills
- Experience with data analysis and data analysis tools (tableau, looker, powerBI, python, R, or similar)
- Relevant Degree
- Ability to work on cross functional multi-cultural teams in a collaborative way
- Advanced English
- Technical knowledge of media workflows and content management workflows
The Nice to Haves
- Financial background
- Knowledge of content production and media formats
How We Get Things Done...
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, union status, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.
If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.