Your New Role:

To design, develop, support and maintain the multiple Citrix XenApp (CVAD) sites and related technologies at WBD. Support the underlying OSes for the Citrix platform. To work with application owners, support teams and other staff to implement and support applications hosted in the Citrix environments. To develop, maintain and support (code used for) configuration management. Participate in formal processes within the company - Change Management etc. Participate in an on-call rota for daytime and out of hours support relating to the Citrix environment. Out of hours on-call rota participation is typically one week in five. Occasionally work out of hours to deliver projects or other items such as maintenance. Participate with other efforts and initiatives as required.

Your Role Accountabilities:

• Dealing with break/fix incidents as raised through internal support tools - 10%
• Implementing and deploying gold image updates - 10%
• Adding and updating applications hosted in the Citrix platform - 45%
• Enhancing and upgrading the Citrix platform 5%
• As and when required joining incident, team, project and departmental meetings - 20%
• Writing and updating documentation plus support plans - 10%

Qualifications & Experiences:

• 3+ years experience supporting Citrix Virtual Apps, Storefront, NetScaler, Windows Server
• 3+ years performing technical user support in a business environment
• 3+ years experience supporting Windows based applications
• Basic understanding of networking, TCP/IP etc.
• Able to converse in and write English

Not Required but Preferred Experience:

• 2+ years supporting Windows OS devices running on cloud, preferably AWS EC2
• Familiarity with automation tools such as Chef
• Scripting experience with Ruby and PowerShell
• Familiar with database technology such as Oracle and SQL Server

This is a hybrid role. Reporting onsite to the Atlanta -Techwood campus is required. Relocation has not been approved for this role.

How We Get Things Done...

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.

If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.