(USA) Senior Manager, Walmart Services

Position Summary...

What you'll do...

Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning.Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and ensuring diversity awareness.Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing business processes and practices.Executes existing service, channel, or account activities across distribution points for Walmart Services by managing the look, feel, positioning, and distribution of services offerings; leveraging data and analytics to gather, understand, and report on performance to identify key insights to enhance the growth of the business; and supporting ongoing relationships and activities with vendors and partners to execute sales and marketing programs.Manages and implements project plans to meet sales, income, and unit volume forecasts across all applicable service, channel and account platform distribution points for Walmart Services by collaborating within Walmart Services and cross-functional partners (for example, Marketing, Information Systems Division, Finance) to execute implementation activities and timelines; reviewing existing programs and processes and making recommendations for improvement; and implementing corrective actions to prevent or correct potential negative business impacts.Manages the development of business plans for potential Walmart Services offerings or innovations by collaborating with senior team members to analyze new sales opportunities and partnerships for growth to the business; researching and identifying ideas for innovation, line extensions, and improved user experience; and assisting in the evaluation of potential innovations for development.Supervises the execution of innovation, line extensions, retention strategies, and value proposition improvements to Walmart Services by developing innovative proposals to enhance business offerings and performance; managing and analyzing ideas and solutions and assessing their viability to the business; and leading teams within Walmart Services and cross-functional partners (for example, Marketing, Information Systems Division, Finance) in the successful execution of plans for the business.Leadership ExpectationsRespect for the Individual: Demonstrates and encourages respect for all; builds a high-performing, diverse team; seeks, and embraces differences in people, cultures, ideas and experiences; creates a workplace and equitable experiences where associates feel seen, supported and connected through culture of belonging so associates thrive and perform; drives a positive associate and customer/member experience for all; identifies, attracts, and retains the best, diverse team members.Respect for the Individual: Creates a discipline and focus around developing talent, through feedback, coaching, mentoring, and developmental opportunities; promotes an environment allowing everyone to bring their best selves to work; empowers associates and partners to act in the best interest of the customer/member and company; and regularly recognizes others’ contributions and accomplishments.Respect for the Individual: Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates and listens attentively, with energy and positivity to motivate, influence, and inspire commitment and action.Acts with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us. Acts with Integrity: Follows the law, our code of conduct and company policies, and sets expectations for others to do the same; promotes an environment where associates feel comfortable sharing concerns and reinforces our culture of non-retaliation; listens to concerns raised by associates. takes action and encourages others to do the same; holds self and others accountable for achieving results in a way that is consistent with our values.Acts with Integrity: Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.Service to the Customer/Member: Delivers expected business results while putting the customer/member first and consistently applying an omni-merchant mindset and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers/members.Service to the Customer/Member: Adopts a holistic perspective that considers data, analytics, customer/member insights, and different parts of the business when making plans and shaping the team’s strategy.Strive for Excellence: Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions, fosters an environment that supports learning, innovation, and learning from mistakes, and intelligent risk-taking; and exhibits resilience in the face of setbacks. Strive for Excellence: Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.