Position Summary...
What you'll do...
Job Responsibilities and Duties
- Monitoring and understanding backend APIs and when to alert
- Utilizing Sprinklr to gain valuable social media insights
- Drafting and disseminating internal communications regarding defects and updates to stakeholders
- Utilizing available technical tools for identifying root causes of defects in upstream
- Explore new and emerging tools and use cases for accelerating defect analysis and response
- Using JIRA for defect tracking, monitoring, and providing resolution assistance
- Regular updates and maintenance of various dashboards
- Handling Executive Escalations and similar issues
- Assisting in the creation of project plans
- Responsible to respond within SLA to all defect related concerns monitored by Mission Control and providing input into relevant operational/agent response to issues detected
- Assisting in the implementation of necessary changes in TechPod in regard to defects and their communication to gig drivers on the Spark Driver Platform
- Conducting research into gig driver complaints and performing triage
- Implementing industry best practices to facilitate business scalability and growth within Mission Control
- Staying abreast with latest data trends and tools
- Providing support to cross-functional partners concerning defects and fixes on the Spark Driver Platform
- Proactively suggesting optimization of existing tools and resources currently available to Walmart/Spark Driver Platform
- Drafting daily and weekly operational updates up to the executive level
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Qualifications and Experience
- Bachelor's degree in Business Administration, Engineering, Operations, or related field OR minimum of 2 years' experience in operations, project management, or related field
Preferred Skills and Attributes
- Proficiency in tech applications such as Splunk and OpenObserve
- Effective communication skills to liaise with stakeholders at various levels
- Being able to think critically
- Proven analytic skills including mining, reading, modifying, evaluating, visualizing, and reporting; Aptitude for learning new skills; Experience with social media insights and customer feedback models; Working knowledge of iOS and Android devices; Ability to meet challenging deadlines in a very fast-paced environment; Background and/or education in Data Science, Computer Science, or similar
Specific Certifications or Technical Expertise
- Technical proficiency with backend software/queries is preferred
- Training can be provided
Benefits & Perks:
Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
Equal Opportunity Employer
Walmart, Inc. is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions - while being inclusive of all people.
About Walmart
Join Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you'll quickly find we're a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world's most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement. From day one, you'll be empowered and equipped to do the best work of your life. #dataventures
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices .
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart .
The annual salary range for this position is $50,000.00-$95,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include:
- Stock
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications: Bachelor's degree in Business Management, Logistics, Computer Science, or related field OR 2 years' experience in operations, retail, project management, or related area.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Walmart
Masters: Business Administration
Primary Location...
702 Sw 8Th St, Bentonville, AR 72716, United States of America