Position Summary...
The Global Marketplace and Ecommerce Compliance division within Walmart is responsible for defining, enforcing, and promoting policies, programs and products to ensure safe transactions and create trust perception across our online and marketplace businesses.
What you'll do...
The Manager, eCommerce Compliance, Item Risk - Quality and Continuous Improvement will be accountable for quality and continuous improvement of item risk detection, controls and enforcement for Business, Compliance Policies and Internal Standards. This role will specifically focus on item risk controls performance - audit, reporting, optimization, and enhancements for risk detection and monitoring. This role will partner with various teams including Compliance, Retail, Operations, Legal, Policy Governance, Product and Tech teams.
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An ideal candidate will be highly customer focused, organized and detail oriented. This position requires a hands-on, entrepreneurial style and forward thinking to manage functional responsibilities and key relationships in item risk management and improvements. We are looking for a cross-functional team player who operates with a sense of urgency, understands working within gray areas and tech challenges, and is comfortable working in an agile and growing team.
What you’ll do….
- Develop, manage and support audit standards and practices for quality assurance and quality controls with item risk to improve efficacy and effectiveness with item detection.
- Monitor and analyze rule logic and item data to identify gaps, trends, opportunities to improve controls, processes, tools, and trainings.
- Provide regular assessment feedback to teams on deficiencies, operational opportunities, and recommendations to decrease errors, improve item results and/or opportunities for process improvements.
- Implement meaningful integration and operational changes to mature item risk detection.
- Generate summaries for cross-functional partners and leadership related to ongoing projects.
- Consult and collaborate with cross-functional teams and SMEs to solicit feedback, evaluate, address issues, and improve controls and processes as needed for projects related to item risk mitigation.
- Develop and support process documentation, learning and development, implementation of new item risk initiatives, processes and workflows.
What you’ll bring….
- Experience with eCommerce marketplaces, risk management or site management.
- Resourceful and intellectually curious mentality, not afraid to ask questions and dig into issues.
- Experience working with partners and teammates across different time zones and cultures.
- Demonstrated success with engaging cross-functional technology and business teams.
- Experience with tools such as JIRA, Confluence, Salesforce.
- Understanding of team management principles.
- Interest in history, pop culture, trivia, puzzles, or avid online shopper a plus.
- Experience with SQL a plus.
Preferred Qualifications
- Bachelor’s degree or relevant work experience
- 5-7 years' experience in eCommerce, operations, fraud/risk management and/or compliance.
- Experience in management of high-risk areas, such as regulatory matters, counterfeit or intellectual property claims, or offensive content.
- Experience with Microsoft Office and intermediate to advanced Excel skills with experience with macros.
- Experience in program management.
- Detail-oriented, critical thinker with strong organization and problem-solving skills.
- Excellent verbal and written communication skills with people at a variety of levels.
- Independent team player that can build relationships with partners and keep teammates informed and engaged.
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.
Perks and Benefits
Beyond competitive pay, you can receive incentive awards for your performance, opportunities for professional growth and development within a global leader in retail and access to cutting-edge technology and tools to support your work. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
Who We Are
Join Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you’ll quickly find we’re a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world’s most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement. From day one, you’ll be empowered and equipped to do the best work of your life.
Equal Opportunity Employer
Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity - unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
Sunnyvale, California US-08479/San Bruno, California US-08848:The annual salary range for this position is $104,000.00-$202,000.00
Bentonville, Arkansas US-09401:The annual salary range for this position is $80,000.00-$155,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include:
- Stock
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Bachelor's degree in Business, Human Resources, or related field and 2 years’ experience in compliance, ethics, legal, project management, or related area OR 4 years’ experience in compliance, ethics, legal, project management, or related area.
2 years’ experience using intermediate functionality of Microsoft Office.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Master's degree in Business, Human Resources, or related field, Project Management Certification, Supervisory experience
Primary Location...
702 Sw 8Th St, Bentonville, AR 72716, United States of America