This role requires an exceptional individual who is intellectually curious, enthusiastic, a problem solver, detail-oriented, a self-starter, and can build strong relationships across teams and individuals. The role will have broad exposure across product, engineering, operations, marketing, training, account management, and business development teams. The ideal candidate will have a strong background in support program and project management, support process , CRM deployment , knowledge management, change management , and business operations with some experience with data analytics.

This role is expected to be in-person at one of the following corporate offices:
• Bentonville, Arkansas

Relocation and sponsorship are not offered.

Responsibilities Include...

• Collaborate directly with project stakeholders ( consultant , platform engineering, technical teams ) to develop and drive overall plans for support ecosystem development and deployment

• Define frameworks and execute program roadmaps and schedules for the support ecosystem transformation project

• Identify and manage critical path workflows and cross-functional dependencies; collect and analyze project metrics to manage initiatives and drive accountability; identify and resolve bottlenecks

• Escalate and communicate program related issues to mitigate risks

• Own and drive stakeholder engagement for quarterly ecosystem enhancements /requirements

• Evaluate the effectiveness of assigned programs and initiatives to improve efficiency and cost-effectiveness with participating stakeholders

• Support development of reporting for executive level presentations and perspectives

You will sweep us off our feet if you...

• Have experience developing, deploying, and maintaining customer support ecosystems in ServiceNow .

• Have developed and/or deployed Knowledge Centered Support (KCS) methodologies in previous roles.

• You are tenacious, dedicated and thrive working with ownership, autonomy, and a healthy dose of competition

• Thrive while balancing multiple workstreams and priorities under pressure and can also have FUN at work

• Adapt quickly with a demonstrated ability to prioritize work and flex where needed

• Build trust based, strong relationships with internal and external partners

Minimum Qualifications:

• Bachelor's degree in B usiness or related field and 2 years' experience in project management, compliance, operations management or related area OR 4 years' experience in project management, compliance, support operations management, or related area.

• Experience managing complex projects and programs in a cross-functional environment

Preferred Qualifications:

• Experience in product operations, release management, product strategy, process improvement, merchandising, vendor relations, data analytics, or tech start-ups.

• Experience using the following tools: Airtable , ServiceNow, and Jira.

Benefits & Perks:

Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

Equal Opportunity Employer:

Walmart, Inc. is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions - while being inclusive of all people.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see https://one.walmart.com/notices .

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart .

The annual salary range for this position is $70,000.00-$130,000.00

Additional compensation includes annual or quarterly performance bonuses.

Additional compensation for certain positions may also include:

- Stock

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelor's degree in Business, Human Resources, or related field and 2 years' experience in project management, compliance, operations management or related area OR 4 years' experience in project management, compliance, operations management, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Leading a cross-functional team, Retail Link, Working with profit and loss responsibilities.

Primary Location...

702 Sw 8Th St, Bentonville, AR 72716, United States of America