Position Summary...

What you'll do...
Data Management: Requires knowledge of: Understanding of user data consumption, data needs, and business implications; Master data, data hierarchies, and connections to transactional data; Business, technical, process, and operational data architecture, standards, definitions, and repositories; Regulatory and ethical requirements and policies around data privacy, security, storage, retention, and documentation. To implement data management solutions and manage metadata environment. Leads changes and revisions to data, data sources and data hierarchies within assigned guidelines. Queries, reports, and analyzes metadata to ensure consistency across platforms (for example, ensuring that the reason for the termination of an associate updated in the system reflects in all upstream and downstream systems to ensure claims are processed seamlessly). Operational Excellence: Requires knowledge of: Organizational processes; Operating requirements; Root cause analysis techniques; Department workflows; Standard operating procedures and service standards. To assess situations based on an awareness of the cases and operating issues of related to them. Explains operational functions and key functional roles of an assigned department or unit. Identifies root causes for cases using standard operating procedure information. Works to resolve cases within service-level agreements, ensuring accountability for all metrics/measures related to volume, quality, accuracy, turn around, and customer satisfaction. Collaborates with cross-functional teams to integrate operating functions, ensuring seamless operations (for example, resolving integration errors/warnings or reassigning to appropriate teams for resolution). Follows regulatory processes and procedures for the for handling of cases. Seeks and analyzes situations or conditions with potential regulatory implications. Continuous Improvement: Requires knowledge of: Process/automation improvement methodologies (for example, Kaizen, Six Sigma); Business processes; Technology and tools. To define the critical workflows for executing key processes. Identifies process problems that limit performance. Focuses on the most significant problems to maximize efficiency gains. Measures standardized operations. Finds inefficiencies caused by systems, tools, and processes and works with partners to standardize operations and activities. Helps generate innovative ideas to meet requirements and increase productivity. Implements methods for improving and establishing controls for critical processes (for example, improving the termination process to consistently protect the company's interests regarding claims management). Maintains and continuously improves operations standards. Gauges measurements against requirements. Surfaces systemic problems to be addressed at the organizational level. Utilizes service now, Workday, and other system features. Proposes systems enhancements to meet requirements better. Service Excellence: Requires knowledge of: Relevant knowledge articles; Service process and procedures; Stakeholder Management. To develop plans to achieve service outcomes. Monitors and reports on the delivery of promised service outcomes. Ensures the proper identification of stakeholder needs and priorities. Resolves complex problems and responds to unexpected stakeholder requests. Defines processes and practices for managing client expectations and service delivery. Manages opportunities for service innovation and improvement (for example, maintaining the highest level of service-level agreements and accuracy for high-volume case closures). Plans, develops, and implements improvements to the service range to exceed customer expectations. Uses technology to improve the service range and scope of customized service offerings. Project Management: Requires knowledge of: Project management tools, techniques, and methodologies; Project tracking tools, dashboards, and reports; Change management. To develop, prioritize, and coordinate work plans. Reviews project schedules, costs, expenditures, milestones, communications, and documentation. Follows project management methodologies by tracking and monitoring work, holding project teams accountable to timelines, and ensuring adherence to milestones. Identifies potential risks of projects and develops strategies to mitigate risks, prioritizing and ensuring the resolution of critical issues. Creates communication plans which determine the level, frequency, detail, and distribution of status updates. Minimizes the impact of changes. Functional Problem Solving: Requires knowledge of: Problem-solving methodologies, tools, and applications; Business requirements and insights and the development of solutions; Precedence and use cases for business problems. Leverages reproductive thinking and idea generation; Barriers to effective problem solving (for example, confirmation bias, mental set, functional fixedness, groupthink, paradigm blindness). To independently uses fact-finding techniques and diagnostic tools to identify and break down business problems. Independently works on multiple specific problems. Suggests multiple alternatives approaches or solutions based on internal and external benchmarking. Understands the perspective of each involved stakeholder and seeks perspectives as appropriate to drive to resolution. Collaborates with stakeholders within an assigned function to ensure the implementation of recommended solutions. Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning. Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and ensuring diversity awareness. Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing business processes and practices. Live our Values:Servant Leadership - Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent. Embrace Change:Curiosity & Courage - Demonstrates curiosity and a growth mindset; fosters an environment that supports learning, innovation, and intelligent risk-taking; and exhibits resilience in the face of setbacks. Embrace Change:Digital Transformation & Change - Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working. Deliver for the Customer:Customer Focus - Delivers expected business results while putting the customer first and consistently applying an omni-merchant mindset and the EDLP and EDLC business models to all plans. Deliver for the Customer:Strategic Thinking - Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and shaping the team's strategy. Focus on our Associates:Diversity, Equity & Inclusion - Identifies, attracts, and retains diverse and inclusive team members; builds a high-performing team; embraces diversity in all its forms; and actively supports diversity goal programs. Focus on our Associates:Collaboration & Influence - Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates with energy and positivity to motivate, influence, and inspire commitment and action. Focus on our Associates:Talent Management - Creates a discipline and focus around developing talent, promotes an environment allowing everyone to bring their best selves to work, empowers associates and partners to act in the best interest of the customer and company, and regularly recognizes others' contributions and accomplishments. Live our Values:Culture Champion - Models the Walmart values to foster our culture; holds oneself and others accountable; and supports Walmart's commitment to communities, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance.