(USA) Digital Operations Lead

Position Summary...

What you'll do...

Cultivates an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into allprograms and practices developing corrective actions for violations or noncompliance and supporting the Open Door PolicySupports the implementation and sustainment of digital change initiatives mobile applications digital roadmaps and product launches acrossdesignated area partnering with operators to ensure adoption and seamless execution of digital change initiatives mobile applications digitalroadmaps and product launches through training communication technology and guidance working with operators on strategy executionfacilitating alignment between teams within different workstreams working across digital space determining and supporting resource requirementsreacting to changes in the retail environment building strategies and providing recommendations and process improvement plans that facilitatemarket share growth and adoption of digital productsDrives omnichannel performance and efficiencies by collaborating with stakeholders to obtain market research and data reviewing key performanceindicators KPIs for example customer satisfaction scores wait time sales product quality and building action plans to improve performanceresearching evaluating and analyzing data for example competitor insights root cause analysis industry benchmarks identifying and analyzingoperational gaps developing and implementing solutions to improve program and process metrics for example productivity quality leading processimprovement projects utilizing data to provide insights and to shape process improvement plans to facilitate a seamless customer experience indelivery services pickup site to store and online grocery pickup managing and assessing program performance by tracking activities goals targetsKPIs and budgets for initiatives to evaluate results and continually improve the performance and metrics of future campaignsDrives store level efforts for omnichannel adoption through social media networks and store level customer interactions providing guidance to storeassociates to enable omnichannel service and product adoption initiatives for example technology walkthroughs associate knowledge levelassessments facility driven social media posts promotion of available services providing associates with tools and resources to grow wallet sharefor omnichannel services and productsDrives implementation plans to align with market performance data identifying areas of potential improvement maintaining partnerships withstakeholders to monitor and align progress and execution tracking and reporting on financial performance and providing recommendations on newprocess improvementsMonitors compliance with company policies and procedures and supports company mission values and standards of ethics and integrity byincorporating these into the development and implementation of business plans providing feedback to the key stakeholders around specificmunicipal county or state laws that impact digital services to prevent negative impacts on the businessDevelops and leverages internal and external partnerships and networks to achieve business goals by sponsoring and leading key communityoutreach and involvement initiatives engaging key stakeholders in the development execution and evaluation of appropriate business plans andinitiatives and supporting associate efforts in these areasDrives the execution of multiple business plans and projects by identifying customer and operational needs developing and communicating businessplans and priorities removing barriers and obstacles that impact performance providing resources identifying performance standards measuringprogress and adjusting performance accordingly developing contingency plans and demonstrating adaptability and supporting continuous learningProvides supervision and development opportunities for associates by selecting and training mentoring assigning duties building a teambased workenvironment establishing performance expectations and conducting regular performance evaluations providing recognition and rewards coachingfor success and improvement and ensuring diversity awarenessPromotes and supports company policies procedures mission values and standards of ethics and integrity by training and providing direction toothers in their use and application ensuring compliance with them and utilizing and supporting the Open Door PolicyEnsures business needs are being met by evaluating the ongoing effectiveness of current plans programs and initiatives consulting with businesspartners managers coworkers or other key stakeholders soliciting evaluating and applying suggestions for improving efficiency and cost effectivenessand participating in and supporting community outreach events Respect the Individual Builds highperforming teams embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunities for all associates to thrive and performx000BRespect the Individual Works collaboratively builds strong and trusting relationships communicates with impact energy and positivity to motivate and influencex000BRespect the Individual Attracts and retains the best talent empowers and develops talent and recognizes others contributions and accomplishmentsAct with Integrity Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values to support and foster our culture holds oneself and others accountable supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers members and the world around useg creating a sense of belonging eliminating waste participating in local giving Act with Integrity Acts in a selfless manner and is consistently humble selfaware honest fair and transparentServe Our Customers and Members Delivers results while putting the customer first considers and adapts to how where and when customers shop and applies the EDLP and EDLC business models to all plansServe Our Customers and Members Makes decisions based on data insights and analysis balances short and longterm priorities and considers our customers fellow associates shareholders suppliers business partners and communities when making plansStrive for Excellence Displays curiosity and a desire to learn takes calculated risks demonstrates courage and resilience and encourages learning from mistakesStrive for Excellence Drives continuous improvements adopts and encourages the use of new technologies and skills and supports others through change