Essential Job Functions

As a Team Leader, you will be responsible for encouraging excellent customer service to our customers, stores, and associates. You must be able to assist agents with technology, professional communication, and career development while building rapport within your team and upholding service level metrics. To exceed our customers' needs, you must be punctual, reliable, embrace change, act with integrity and be dedicated to making a difference.

The Requirements:

• Ability to assist agents with elevated inquiries

• De -escalate customer/associate concerns

• Conduct weekly team meetings and 1:1's with direct reports

• Lead a remote workforce

• Monitor agent metrics and coach agents as necessary

• Support agent career growth and development

• Encourage support and engagement throughout the team

• Partnership with peers to maintain business goals

• Monitor weekly payroll sheets

• Minimum 1 year in retail, contact center operations, or related field

• Prof iciency in Microsoft Office Suite

• Preferred - minimum 6 months supervisory experience

Location: Work from Home in Approved States

Hours: We provide 24/7 customer care with a variety of shift opportunities

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
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For information about PTO, see https://one.walmart.com/notices .

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
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For information about benefits and eligibility, see One.Walmart .

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The hourly wage range for this position is $21.00-$40.00
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The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.
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Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

1 year's experience in retail, contact center operations, or a related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Supervisory experience

Primary Location...

805 Se Moberly Ln, Bentonville, AR 72712, United States of America