Position Summary...

What you'll do...

About the Team: Command & Control Center Supply Chain Support

Join our Logistics & Supply Chain Support team, where we are dedicated to creating a streamlined and reliable operation that integrates service operations and technology solutions for Walmart's Supply Chain. Our team offers a range of services including application onboarding, Major Incident Management, Post Incident Review, Root Cause Analysis, and Data Analytics. We excel in incident triage, developing machine learning for incident automation, monitoring and alerting, and creating virtual assistants to enhance efficiency across Walmart's Supply Chain.

We collaborate closely with our Supply Chain partners, stores, and eCommerce business units to better serve our customers. By empowering team members, Distribution Centers (DCs), and Fulfillment Centers (FCs) with cutting-edge technological innovations, we ensure that Walmart U.S. can provide an extensive selection of products-from groceries and entertainment to sporting goods and crafts. Whether customers shop online at Walmart.com, through our mobile apps, or in-store, our Supply Chain is the backbone that supports it all.

• Supports the business by responding to user questions and problems; working problem tickets; troubleshooting problems for root cause; and reviewing problem resolutions and installation plans according to defined escalation procedures.
• Participates on team projects and follows Information Systems Development Life Cycle (ISDLC) processes by gathering requested information; writing, testing, and debugging programs and scripts; implementing test scripts and procedures; testing and installing third-party software; writing instruction manuals; compiling documentation reports; and documenting application changes.
• Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales.
  Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices.
  Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.
• Respect for the Individual: Demonstrates and encourages respect for others; drives a positive associate and customer/member experience for all; embraces differences in people, cultures, ideas, and experiences; supports workplaces where associated feel seen and connected through a culture of belonging, so all associates thrive and perform; contributes to an environment allowing everyone to bring their best selves to work.
• Respect for the Individual: Demonstrates engagement and commitment to the team, developing others through feedback, coaching, mentoring, and developmental opportunities; and recognizes others' contributions and accomplishments.
• Respect for the Individual: Builds strong and trusting relationships with team members and business partners; works collaboratively to achieve objectives; communicates with impact and listens attentively to a range of audiences; and demonstrates energy and positivity for own work.
• Acts with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
• Acts with Integrity: Follows the law, our code of conduct and company policies, and encourages others to do the same; supports an environment where associates feel comfortable sharing concerns; reinforces our culture of non-retaliation; listens to concerns raised by associates and takes action; acts with accountability for achieving results in a way that is consistent with our values.
• Acts with Integrity: Is consistently humble, self-aware, honest, and transparent.
• Service to the Customer/Member: Delivers results while putting the customer/member first and applying an omni-merchant mindset and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers/members.
• Service to the Customer/Member: Adopts a broad perspective that considers data, analytics, customer/member insights, and different parts of the business when making plans.
• Strive for Excellence: Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions; supports innovation and intelligent risk-taking; and exhibits resilience in the face of setbacks.
• Strive for Excellence: Implements and supports continuous improvements and willingly embraces new digital tools and ways of working.

• Knowledge of ServiceNow, and how to submit tickets and escalate them.
• Knowledge of ServiceNow Reporting.
• Exposure/experience with xMatters (or a similar incident management platform).
• Strong exposure to Major Incident Management and being a focal point during outages.
• Strong customer service skills and willingness to be proactive.
• Supply Chain knowledge preferred (Experience with being a DC/FC Systems Associate).