Provides excellent member service by ensuring a seamless front-end experience; acknowledging the member and identifying their needs; assisting with purchasing decisions; locating merchandise; resolving issues and concerns; promoting the Company's products and services; providing guidance and support related to member self-service technology; processing member purchases; assisting with payments, returns, refunds, and exchanges using appropriate procedures for different membership and payment types; and assisting members with transactions utilizing registers or self checkout area.

Ensures club pick up orders are filled efficiently, completely and on time; contacting members to notify when pickup time is delayed or inform members when products are unavailable (for example, out of stock); offering members product alternative options when needed; ensuring high quality products are selected and packaged appropriately; ensuring items are dispensed quickly when members arrive for pickup; resolving member issues and concerns; and promoting the company's products and services.

Follows Accounting Office procedures by preparing daily deposits; preparing and overseeing Cash Fund Transfers (CFTs); investigating overages and shortages in cash register drawers and/or Accounting Office; and maintaining confidentiality and integrity of financial and personal information.

Follows Company policies and procedures and applicable federal, state, and local laws for Liquor and Tobacco sales by securing merchandise; maintaining signage; verifying member identification; and completing and maintaining paperwork, forms, and required documentation.

Maintains the Front-End in accordance with Company policies and procedures by greeting members; properly handling claims and returns; zoning the area; arranging and organizing merchandise; identifying shrink and damages; maintaining availability of and organizing carts/flatbeds; assisting members with transporting items; utilizing cart retrieval equipment properly and safely; and maintaining parking lot cleanliness.

Customer/Member Centered: Serve the Customer/Member : Shows care and concern when serving our customers/members. Asks questions in order to understand customer/member needs. Uses policies and information in order to exceed customer/member expectations. Finds and uses the right resources (people, products, tools) at the right time in order to resolve customer/member requests.

Judgment: Make Effective Choices : Uses policies, procedures, and/or guides to make good choices. Uses data and facts in order to make day-to-day decisions and involves others as needed. Recognizes what might be a problem and informs those who can correct it.

Planning and Improvement: Plan for and Improve Work : Accepts responsibility and meets expectations for own work. Identifies steps needed in order to carry out work as required.

Influence and Communicate: Share Information : Listens to others and asks questions to learn about what is needed. Communicates the right information to associates and leaders when they need it. Communicates in a respectful and professional manner.

Execution and Results: Get Results : Makes sure work is done correctly. Works on top priorities first. Makes a consistent effort to get results. Meets deadlines. Takes action in order to solve problems so work can be completed in a timely manner.

Ethics and Compliance: Perform to Ethical Standards : Follows company policies and procedures (for example, the Ten Foot Rule). Shows integrity and ethical behavior in all work situations. Reports ethical and compliance issues promptly.

Adaptability: Adapt : Adapts to changing work demands. Stays focused on own work when faced with change or difficulties. Stays open to and learns from assignments and feedback.

Accounting: Follows financial guidelines and related laws and regulations when reconciling, tracking, and reporting financial transactions. Advises others on accounting practices and principles when asked to do so. Records and reconciles financial data, tracks register audits and chargebacks, and secures accounting files in a timely manner. Reports security risks, incorrect or inefficient processes, and potentially improper accounting practices.

Front-End: Follows proper procedures to prevent shrink when monitoring, cleaning, and stocking the Front-End area. Keeps the Front-End area clean, monitors loss controls, and helps Members find, purchase, and load items in a timely manner. Reports complaints, shrink issues, and problems with Front-End products, services, and work areas. Uses Front-End equipment and stocks supplies in correct ways.

Membership: Provides accurate information to Members on membership enrollment, benefits, and services. Processes membership and credit accounts and completes Member orders in a timely manner. Reports complaints and problems with membership services and work areas. Uses membership equipment and stocks membership supplies in safe and correct ways. Seeks out and obtains new leads and membership sales from business Prospects and existing Members.

Technology: Proactively identifies Customers who need help, actively engages them, and assists them with Technology services and items. Models and helps others with technology services. Identifies shrink opportunities and problems with products, services and work areas, and takes steps to fix the problem. Properly maintains equipment and ensures products are organized and stocked in correct ways, and promptly fixes any problems.

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

-Health benefits include medical, vision and dental coverage
-Financial benefits include 401(k), stock purchase and company-paid life insurance
-Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices .
- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J .

The hourly wage range for this position is $17.00 to $24.00

The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

6 months customer service experience

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Primary Location...
2218 Greenville, Ave, Dallas, TX 75206-7122, United States of America