Senior Technology Operations

What you’ll do:

• Work with Retail leadership, Retail Support, Engineering, Product and other business partners to resolve issues ranging from introduction of new processes, features or technologies to documentation and/or improvement of existing processes
• Monitor for data related spikes on RTs and leading the troubleshooting & triage
• Represent and lead the Retail Operations Teams in critical Product Launches, Annual Events
• Support/Plan for tools and monitoring enhancements
• Coordinate with multi-geographical teams to drive Retail Operations Team Goals
• Establish a robust feedback mechanism to Engineering Teams for temporary and permanent solutions of the issues reported by Retail Teams
• Drive escalation of issues, coordinate key resources across the organization in the escalation process, and project manage the issue until its resolution
• Build trusted relationships with key stakeholders within the organization to generate proper levels of awareness and adoption of the team’s objectives and goals
• Help develop and deploy process innovations and facilitate the sharing of best practices across the organization
• Be responsible for assisting leadership teams in setting and measurement of actual performance against expected standards
• Manage all day-to-day activities related to performance improvement
• Build, empower, and coordinate talented operations focused teams in the practical application of continuous improvement tools to drive significant business impact and culture.

What you'll bring:​

• You are a proactive problem solver who operates effectively and independently, even in areas of uncertainty and ambiguity
• You can successfully interact with executive leadership and stakeholders
• You have a “customer service” approach to solving problems
• You can simplify strategy into simple actions
• You have excellent data analytics skills with a strong focus on execution
• You empower and inspire your team to take action and embrace the mindset that, "Everything can be made better."
• You have a passion for “Operations”
• 7+ years of total work experience
• Prior experience working in an eCommerce environment preferred
• Prior working experience in JIRA, Tableau, Power BI, MySQL, Hive preferred
• History of fostering strong cross-functional relationships between engineering and business stakeholders alike
• Experience in establishing, measuring, and meeting KPIs metrics, and managing complex on-the-fly operational concerns
• Self-directed, well organized and have good follow-up skills.
• Innate curiosity; passion for digging into the undefined and finding ways to execute
• Strong communicator; able to level up and down on topics with ease
• Strong leadership capabilities and interpersonal skills
• Bachelor’s degree in Computer Science, Business Administration, Information Systems, or related field.

Leadership Expectations
Respect for the Individual: Demonstrates and encourages respect for all; builds a high-performing, diverse team; seeks, and embraces differences in people, cultures, ideas and experiences; creates a workplace and equitable experiences where associates feel seen, supported and connected through culture of belonging so associates thrive and perform; drives a positive associate and customer/member experience for all; identifies, attracts, and retains the best, diverse team members.

Respect for the Individual: Creates a discipline and focus around developing talent, through feedback, coaching, mentoring, and developmental opportunities; promotes an environment allowing everyone to bring their best selves to work; empowers associates and partners to act in the best interest of the customer/member and company; and regularly recognizes others’ contributions and accomplishments.

Respect for the Individual: Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates and listens attentively, with energy and positivity to motivate, influence, and inspire commitment and action.

Acts with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.

Acts with Integrity: Follows the law, our code of conduct and company policies, and sets expectations for others to do the same; promotes an environment where associates feel comfortable sharing concerns and reinforces our culture of non-retaliation; listens to concerns raised by associates. takes action and encourages others to do the same; holds self and others accountable for achieving results in a way that is consistent with our values.

Acts with Integrity: Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.

Service to the Customer/Member: Delivers expected business results while putting the customer/member first and consistently applying an omni-merchant mindset and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers/members.

Service to the Customer/Member: Adopts a holistic perspective that considers data, analytics, customer/member insights, and different parts of the business when making plans and shaping the team’s strategy.

Strive for Excellence: Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions, fosters an environment that supports learning, innovation, and learning from mistakes, and intelligent risk-taking; and exhibits resilience in the face of setbacks.

Strive for Excellence: Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.

About Walmart Global Tech
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.

Ways of Working:

Our campuses serve as a hub to enhance collaboration, bring us together for purpose and deliver on business needs. Our associates work onsite the majority of the time, with flexibility. This approach helps us make quicker decisions, remove location barriers across our global team and be flexible in our personal lives.

Benefits:
Benefits: Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

Equal Opportunity Employer:
Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
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For information about benefits and eligibility, see One.Walmart.

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Sunnyvale, California US-08479:The annual salary range for this position is $104,000.00-$202,000.00
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Bentonville, Arkansas US-10735:The annual salary range for this position is $80,000.00-$155,000.00
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Additional compensation includes annual or quarterly performance bonuses.
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Additional compensation for certain positions may also include:
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- Stock
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years’ experience in project management, program management, program operations, or related area.Option 2: 5 years’ experience in project management, program management, program operations, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 2 years’ experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

640 W California Avenue, Sunnyvale, CA 94086-4828, United States of America